Taylor Banks
Morrisville,NC
Summary
Driven hospitality professional with a proven track record at Ruckus Pizza and Pasta, excelling in guest engagement and relationship management. Demonstrated ability to enhance customer satisfaction and sales through exceptional service and food safety practices. Skilled in POS operations and adept at resolving complaints, ensuring a positive dining experience and operational efficiency. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Server
Ruckus Pizza and Pasta
03.2024 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Host
Brixx Wood Fired Pizza
08.2023 - 02.2024
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Answered phone calls to take orders, give information and document reservations.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Completed daily side work and opening and closing duties without fail.
Food Service Worker
Red Hot & Blue
11.2022 - 03.2023
- Greeted customers and answered inquiries regarding menu items and specials.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Greeted customers at counter to fulfill requests and answer questions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
Marketing Management And Research
Wake Technical Community College
Raleigh, NCHigh School Diploma -
Green Hope High School
Cary, NC06.2022
Skills
- Hospitality service expertise
- Guest Engagement
- Relationship Management
- Strong Work Ethic
- Professional Appearance
- Food safety practices
- Exceptional customer service
- Product and Service Promotion
Timeline
Server
Ruckus Pizza and Pasta
03.2024 - Current
Host
Brixx Wood Fired Pizza
08.2023 - 02.2024
Food Service Worker
Red Hot & Blue
11.2022 - 03.2023
Marketing Management And Research
Wake Technical Community College
High School Diploma -
Green Hope High School
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