Taylor Banks
Columbus
Summary
Professional with strong background in claims management, possessing deep expertise in evaluating and processing insurance claims. Demonstrates high standards with proven ability to collaborate effectively within team, adapting seamlessly to changing needs. Equipped with skills in customer service, problem-solving, and policy interpretation, consistently delivering results and ensuring client satisfaction. Known for reliability, integrity, and focus on achieving organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Claims Representative
UnitedHealth Group
01.2023 - Current
- Ensure accurate claims processing by strictly following PI documentation while maintaining regulatory compliance
- Utilize automation tools, such as macros, to enhance workflow efficiency and streamline operations
- Act as a technical resource by troubleshooting macro-related issues, improving team productivity
- Identify and mitigate risks by testing new tools throughout the project lifecycle
- Participate in ongoing training programs to remain updated on industry changes and compliance regulations
Customer Service Team Lead
ADT Security
01.2020 - 01.2023
- Resolved complex customer inquiries by analyzing issues, identifying root causes, and implementing effective solutions
- Developed expertise across multiple departments through cross-training, ensuring seamless service request processing
- Maintained accurate CRM documentation to improve service quality and response times
- Conducted customer needs assessments, providing tailored recommendations to enhance product engagement
- Guided customers through troubleshooting, website navigation, and product utilization to enhance user experience
Data Entry/Account Administrative Representative
SDE Legacy
01.2019 - 01.2020
- Provided administrative support and streamlined processes to enhance operational efficiency
- Accurately entered, updated, and maintained company data to support decision-making
- Generated detailed data reports and conducted routine database backups for data security
- Collaborated with various departments to meet evolving data entry needs
Education
Associate in Science - Cybersecurity
Kent State University
09.2025
High School Diploma -
Streetsboro High School
01.2011
Skills
- SQL
- Python
- Visual Basic
- Microsoft Office Suite
- Email Support
- Order & Refund Processing
- Billing
- Supervisory Experience
- Creative Problem Solving
- Understanding Customer Needs
- Data Entry
- Technical Support
Certification
TestOut IT Fundamentals Pro Certification, 2024
Timeline
Associate Claims Representative
UnitedHealth Group
01.2023 - Current
Customer Service Team Lead
ADT Security
01.2020 - 01.2023
Data Entry/Account Administrative Representative
SDE Legacy
01.2019 - 01.2020
High School Diploma -
Streetsboro High School
Associate in Science - Cybersecurity
Kent State University
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