Taylor Barboza
Wallingford,CT
Summary
Proficient in developing and maintaining productive student, staff, family and administrator relationships to provide structures and supportive environments for students. Handles emergencies calmly. Adept at coordinating supplies, organizing work areas and handling safety requirements to support all kids' needs. Competent in handling all housekeeping, recordkeeping and event planning. Kind and cheerful professional with several years of experience nurturing and caring for children. Successful at directing playtime, enforcing positive behavior and applying behavior redirection to manage challenges. Proven track record of keeping children entertained with fun activities. Focused on promoting intellectual, emotional and social development in children. Knowledgeable about organizing supplies, developing lesson plans and introducing relevant topics in age-appropriate ways.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nutmeg State Nutrition
Wallingfrod , CT
07.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Package Handler
Amazon
Wallingford , CT
07.2018 - 03.2020
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Picked products using RF scanner to fill orders.
Cashier
Dollar Tree
Wallingford , CT
10.2015 - 03.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Education
Associate of Science - Early Childhood Education
Gateway Community College
New Haven, CT05-2022
Bachelor of Science - Early Childhood Education
Post University
Waterbury, CTSkills
- Appointment Scheduling
- Customer Service
- Team Development
- Critical Thinking
- Paperwork Processing
- Call Management
- Inbound and Outbound Calling
Languages
English
Professional
Affiliations
- Spending Time WIth Family and Friends
- Being able to make time for myself when needed
- Being Open Minded
Certification
- Certificate as an Assistant Teacher
References
References available upon request.
Timeline
Customer Service Representative
Nutmeg State Nutrition
07.2021 - Current
Package Handler
Amazon
07.2018 - 03.2020
Cashier
Dollar Tree
10.2015 - 03.2020
Associate of Science - Early Childhood Education
Gateway Community College
Bachelor of Science - Early Childhood Education
Post University
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