Taylor barnes
TALLAHASSEE,FL
Summary
Dedicated professional with over 4 years of experience in customer service and hospitality. Recognized for delivering exceptional support and anticipating client needs. Currently employed by the state in an administrative/representative role, gaining valuable experience in public service and organizational operations. Recently acquired a real estate license and eager to transition into the real estate industry. Leveraging a strong academic foundation and commitment to continued learning. Seeking to merge hospitality, public service, and real estate expertise to offer outstanding service and cultivate enduring client relationships within a high-level organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Call Center Representative
Florida Department of Education
03.2025 - Current
Responsibilities:
- Represented the DOE or designated division at meetings, public forums, or inter-agency collaborations.
- Communicated policy updates, initiatives, and departmental goals to external stakeholders.
- Gathered feedback from stakeholders and accurately relayed concerns to DOE leadership.
- Served as a liaison between the DOE and community organizations, schools, or other government entities.
- Supported strategic planning efforts by participating in decision-making sessions or panels.
- Ensured compliance with DOE regulations during representation activities.
- Contributed to the development or refinement of DOE policies by providing field-based insights.
- Recognized by leadership or peers for professionalism and clarity in representing DOE interests.
- Played a key role in resolving conflicts or clarifying policies through effective communication during representation.
Front Desk Agent
Doubletree Hilton
02.2023 - 04.2023
- Provide an amazing experience for hotel guests at check-in and check-out
- Handle all guests concerns and resolve any issues
- Provide genuine service to all internal team members from Housekeeping and engineering engineering and Sales to align on all daily operations.
- Cross trained within HSKP and Front Desk
- Pre-block room assignments for incoming guests and groups
- Perform night audit procedures and reporting
Customer Service Representative
Hungry Howie’s
05.2021 - 08.2022
- Helped customers with orders efficiently and accurately, made sure multiple phones lines were answered and attended to, and ensured customers left beyond satisfied.
- Maintained the cash drawer for the restaurant with correct pricing and change for customers, balanced the drawer at end of shift with correct change and accurate credit card receipts.
- Responsible for closing the store, kept the lobby clean with wiping off counters and floors, and securely locked doors at the end of the workday.
- Assisted with weekly scheduling and planning
- Helped cross-train new employees and assist with new hire onboarding
Store and Fashion Clerk
Charlotte Russe
03.2020 - 07.2022
- Assisted all customers with finding requested products and assisted with suggestions for the latest styles
- Worked with management and supervisors on resolving any customers concerns and merchandise returns
- Created and assisted with creative fashion layouts and concepts for all outfits on all mannequins to appeal to the customer’s imagination and eye
- Maintained the cash drawer with correct pricing and change for customers, balanced the drawer at end of shift with correct change and accurate credit card receipts.
- Responsible for closing the store, organizing displays, and checking inventory at the end of the night
- Assisted with inventory management and orders
- Helped train new employees and staff
Education
High School Diploma - General Education
james rickard high school
05.2024
Skills
- Exceptional Customer Service
- Proficient in Microsoft Word
- Proficient in Outlook
- Proficient in Excel
- Proficient in PowerPoint
- Strong Organizational skills
- Creative problem-solving skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
Activities
- Class Secretary for Class of 2024 at James Rickard High School
- Volunteered for Counseling and Training at Summer Camp (Oasis SummerCamp)
- Organized Dance Fundraisers (Inspirational Dance Company)
Certification
Florida Real Estate Sales Associate License
Timeline
Call Center Representative
Florida Department of Education
03.2025 - Current
Front Desk Agent
Doubletree Hilton
02.2023 - 04.2023
Customer Service Representative
Hungry Howie’s
05.2021 - 08.2022
Store and Fashion Clerk
Charlotte Russe
03.2020 - 07.2022
High School Diploma - General Education
james rickard high school
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