Overview
Work History
Education
Skills
Timeline
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Taylor Basham

Washington,D.C.

Overview

5
5
years of professional experience

Work History

PARTNER OPERATIONS & SUCCESS MANAGER

GABLE
REMOTE
02.2022 - Current
  • Designed and implemented the business’s Partner Marketplace aimed at maximizing product offerings and ensuring ease of customer use resulting in $1.75M booking GMV over two years.
  • Executed aggressive partnership market expansion strategies, resulting in 800+ partners added and 40+ countries entered from a starting base of 50 partners in North America.
  • Collaborated cross-functionally with all teams to implement multiple product features and integrations, resulting in a 30% increase in bookable product offerings and a 20% increase in products eligible for automatic confirmation.
  • Created and implemented Gable’s Channel Partner Lifecycle, encompassing an Ideal Partner Profile (IPP), segments, acquisition strategies, external and internal support resources, retention plans, and success metrics, achieving a less than 1% partner churn rate.

COMMUNITY MANAGER

BOND COLLECTIVE
WASHINGTON, D.C.
05.2021 - 02.2022
  • Developed and implemented 3 SOPs to facilitate seamless collaboration between Bond Collective, Property Management (CBRE), and Allied Universal Security.
  • Established a comprehensive customer experience lifecycle, resulting in the successful adoption, onboarding, and retention of 50+ customers, local partners, and real estate brokers.
  • Analyzed market-specific trends to develop and launch local GTM strategies, resulting in a 315% increase in location revenue.
  • Collaborated with cross-functional teams, including design, sales, and finance, to launch 3 local marketing initiatives, encompassing window vinyls, sidewalk signage, and infographic postcards.
  • Executed multiple cold and warm outreach campaigns utilizing ZoomInfo and Mixmax, generating over 500 leads.

COMMUNITY MANAGER

MAKEOFFICES
PHILADELPHIA, PA
09.2019 - 03.2021
  • Directed all sales and operational activities, resulting in a 15% increase in occupancy within 3 months at the Center City location.
  • Analyzed customer history to devise 25+ unique COVID-19 rent relief options, contributing to a retention rate of 93% of existing occupancy.
  • Coordinated and conducted an average of 5 tours per week, accommodating virtual tours to comply with COVID-19 restrictions and considering the personal comfort of prospects.
  • Implemented and managed 10+ targeted email campaigns to promote quarterly membership discounts, resulting in the sustained consistency of top-of-funnel lead count and tour averages throughout the pandemic.
  • Contributed to the successful launch of a third coworking location while managing a community of 425+ customers across two existing locations.
  • Initiated 4 discussions on financial inequality and allyship as a part of the Diversity & Inclusion committee, fostering an inclusive workplace culture.

OPERATIONS ASSOCIATE

MAKEOFFICES
PHILADELPHIA, PA
05.2019 - 09.2019
  • Maintained and tracked daily communication and operations for both potential customers and 100+ clients in Salesforce.
  • Designed and executed a robust workspace QA guide to uphold and surpass customer experience standards for both existing and prospective customers, and elevate the company's brand reputation
  • Developed location-specific pre-sale qualification guides for effective lead management, as well as post-sale member retention and engagement tactics.

Education

BBA -

TEMPLE UNIVERSITY – FOX SCHOOL OF BUSINESS
05.2020

Skills

allyshipMixmax
  • High-growth partner acquisition and sales development
  • Effective relationship management and communication across all organizational levels
  • Proficient in Salesforce, Hubspot, ZoomInfo, Retool, ClickUp, Stripe, Intercom
  • Ability to preform in fast pace environments with effective time management skills
  • Proficient in designing GTM strategies and cross-functional collaboration
  • Detail-oriented with great follow up skills and the ability to work with minimal supervision

Timeline

PARTNER OPERATIONS & SUCCESS MANAGER

GABLE
02.2022 - Current

COMMUNITY MANAGER

BOND COLLECTIVE
05.2021 - 02.2022

COMMUNITY MANAGER

MAKEOFFICES
09.2019 - 03.2021

OPERATIONS ASSOCIATE

MAKEOFFICES
05.2019 - 09.2019

BBA -

TEMPLE UNIVERSITY – FOX SCHOOL OF BUSINESS

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Taylor Basham