Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Bays

Duluth,GA

Summary

Capable of handling multiple tasks in a fast paced environment. Obtain the ability to keep customers happy and smiling while solving their issues in the shortest time possible. A well qualified office manager with versatile skills including team supervision and development, report and document preparation, accounts and book-keeping, data management, workflow scheduling and planning, customer service and project coordination. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level corporate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Authorized to work in the U.S. for any employer.

Overview

8
8
years of professional experience

Work History

Credit Card Specialist

Capital One
01.2023 - Current
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
  • Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Fielded multiple incoming customer calls to deliver high-quality solutions

Customer Service Representative

Alight Solutions
02.2022 - 01.2023
  • Set up and activated customer accounts.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times

Warehouse Order Picker

WORLDPAC
08.2020 - 01.2021
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Shipped material and performed boxing, packing, labeling and preparation of related documents.
  • Checked inventory and selected products from specific locations based upon availability.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Used scanners to quickly locate and track items in warehouse
  • Collaborated with team members to achieve daily pick and pack goals
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return

Warrant Technician

DeKalb County Sheriff's Office
09.2018 - 12.2019
  • This position is to prepare and process failure to appear warrants and also to process other warrants issued by the municipal court , preparing records for entry of warrants into Georgia crime information while also validating and verifying active warrants.
  • Organized work to meet demanding production goals.
  • Participated in team-building activities to enhance working relationships.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Proven ability to learn quickly and adapt to new situations
  • Skilled at working independently and collaboratively in a team environment
  • Worked well in a team setting, providing support and guidance
  • Managed time efficiently in order to complete all tasks within deadlines

Cashier/Manager

McDonald's
01.2016 - 10.2019
  • Self motivated and organized cashier and shift manager with over six years experience fast food and customer service providing thorough and skillful support to department managers
  • Duties such as greeting customers ,taking orders ,collecting payments ,recommending products and also promoting special deals
  • Managed over 12 employees per day
  • Answered questions about store policies and addressed customer concerns
  • Collected and authorized payments of guests
  • Worked flexible schedule and extra shifts to meet business needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Built relationships with customers to encourage repeat business
  • Worked closely with shift manager to solve problems and handle customer concerns

Education

GED -

Gwinnett Technical College
Lawrenceville, GA
05.2015

Skills

  • Microsoft Office
  • Communication
  • Time Management
  • Customer Satisfaction
  • Maintaining Clean Work Areas
  • Customer Experience
  • Order Picking and Processing
  • Assembly
  • Shift Management

Timeline

Credit Card Specialist

Capital One
01.2023 - Current

Customer Service Representative

Alight Solutions
02.2022 - 01.2023

Warehouse Order Picker

WORLDPAC
08.2020 - 01.2021

Warrant Technician

DeKalb County Sheriff's Office
09.2018 - 12.2019

Cashier/Manager

McDonald's
01.2016 - 10.2019

GED -

Gwinnett Technical College
Taylor Bays