Taylor Bentivegna
Rochester
Summary
Dynamic and results-driven professional with experience at Cheesecake Factory Inc. Proven expertise in POS system operation and handling customer complaints effectively. Recognized for enhancing service quality and maintaining cleanliness standards. Adept at training staff and fostering a positive work environment, contributing to improved team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Bakery Cashier
Cheesecake Factory Inc
09.2017 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and inquiries to enhance dining experience.
- Maintained cleanliness and organization of bakery displays for optimal presentation.
- Handled cash and credit transactions accurately, ensuring error-free operations.
- Educated customers about daily specials and promotions to increase sales opportunities.
- Supported training initiatives for new staff on operational procedures and customer service protocols.
- Monitored product freshness and quality standards consistently throughout shifts.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
- Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Assistant Store Manager
Bill Gray's
07.2012 - 09.2017
- Trained and mentored team members to enhance skills and improve service quality.
- Coordinated employee schedules to optimize staffing levels during peak hours.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
High School Diploma -
Rush-Henrietta
Henrietta, NYSkills
- Cleanliness
- Food preparation
- Phone etiquette
- Handling complaints
- POS system operation
- Allergy awareness
- Personal hygiene
- Following procedures
- Punctual and reliable
Timeline
Bakery Cashier
Cheesecake Factory Inc
09.2017 - Current
Assistant Store Manager
Bill Gray's
07.2012 - 09.2017
High School Diploma -
Rush-Henrietta