Taylor Bentzoni
Celebration,FL
Summary
Dependable server/manager successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Delaware North
09.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sous Chef
Disney Worldwide Services, Inc.
08.2019 - 03.2022
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
Car Salesman
West Herr
02.2016 - 08.2019
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Restaurant Manager
Chee Burger Chee Burger
05.2014 - 02.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Manager
Town Hall Bistro
01.2015 - 03.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Education
Hospitality/culinary - Culinary
Erie Community College
Buffalo, NY09.2010
High School Diploma -
Amherst High School
Buffalo, NY06.2008
Skills
- Dining Room Cleaning and Upkeep
- Bathroom Servicing
- Team Player
- Warm and Friendly
- Menu Memorization and Presentation
- Customer Service and Rapport
- Able to Lift 30 Pounds
- Specials Promotion and Upselling
- High-Volume Dining
- Special Requests and Substitutions
- Conflict and Complaint Resolution
- Business Development
- Financial Management
- Performance Management
Certification
Serve - safe certified
Timeline
Server
Delaware North
09.2021 - Current
Sous Chef
Disney Worldwide Services, Inc.
08.2019 - 03.2022
Car Salesman
West Herr
02.2016 - 08.2019
Restaurant Manager
Town Hall Bistro
01.2015 - 03.2017
Restaurant Manager
Chee Burger Chee Burger
05.2014 - 02.2017
Hospitality/culinary - Culinary
Erie Community College
High School Diploma -
Amherst High School
Serve - safe certified
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