Taylor Benz
Centerville,TN
Summary
Team-oriented professional with strong interpersonal communication abilities. Expertise in building rapport with potential customers and resolving issues in a timely manner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Coalition Foods
07.2024 - Current
- Inspected products and audited worker progress throughout production.
- Implemented new quality assurance and customer service standards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Admissions Specialist
The Ranch - Promise's Behavioral Health
07.2023 - 06.2024
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Led tours of facility for potential clients and families to highlight features and benefits of the program.
- Completed preliminary paperwork for incoming and outgoing patients.
- Answered phones, called prospects and handled initial email contacts for applicants to The Ranch.
Lead Laboratory Technician
AGRANA Fruit
06.2021 - 06.2023
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tested finished products to perform quality assurance and identify discrepancies.
- Tracked and analyzed product quality data to identify trends and insights.
Education
Bachelor of Science - Agribusiness
Middle Tennessee State University
Murfreesboro, TN05-2021
Skills
- Quality Assurance Management
- Process Development
- Team training and development
- Customer Engagement
- Inbound and Outbound Calling
Certification
- Certified Preventive Controls Qualified Individual
Timeline
Quality Assurance Manager
Coalition Foods
07.2024 - Current
Admissions Specialist
The Ranch - Promise's Behavioral Health
07.2023 - 06.2024
Lead Laboratory Technician
AGRANA Fruit
06.2021 - 06.2023
Bachelor of Science - Agribusiness
Middle Tennessee State University
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