Taylor Berdon
Waianae,HI
Summary
Professional hospitality worker with extensive experience in delivering high-quality services. Known for having strong focus and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Server
FCH Enterprise Zippys Waiau
12.2017 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Handled cash transactions accurately and maintained register security.
- Trained and mentored new team members on service protocols.
- Collaborated with kitchen staff to optimize food preparation processes.
- Resolved customer complaints promptly, enhancing guest satisfaction levels.
- Assisted in maintaining cleanliness and organization of dining area.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Asssistant Manager
711 Hawaii
01.2015 - 10.2017
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Shift Manager
Pizza Hut Hawaii
07.2009 - 07.2015
- Supervised daily operations, ensuring efficient service delivery and adherence to quality standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented inventory management processes, optimizing stock levels to reduce waste and improve cost efficiency.
- Developed staff schedules, balancing labor needs with demand to enhance productivity during peak hours.
- Resolved customer complaints effectively, enhancing satisfaction and fostering positive dining experiences.
- Collaborated with upper management on strategic planning, contributing insights for operational enhancements and staff development initiatives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Education
High School Diploma -
Waianae High School
Waianae, HISkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Time management
- Customer relations
- Workload management
- Conflict resolution
Timeline
Server
FCH Enterprise Zippys Waiau
12.2017 - Current
Asssistant Manager
711 Hawaii
01.2015 - 10.2017
Shift Manager
Pizza Hut Hawaii
07.2009 - 07.2015
High School Diploma -
Waianae High School