Taylor Berlfein
Oklahoma City
Summary
Dynamic sales leader with proven success at Yelp Inc., excelling in account relationship management and strategic planning. Expertise in solution selling and persuasive communication has driven significant revenue growth. Adept at leveraging CRM software to optimize sales processes while fostering long-term client partnerships. Committed to empowering teams and enhancing customer satisfaction.
Overview
11
11
years of professional experience
Work History
SENIOR ELITE ACCOUNT DIRECTOR 3
Yelp Inc
11.2020 - Current
- Increase sales with the execution of full sales cycle processing, from initial lead processing through conversion, and closing.
- Build relationships with clients to promote long-term business growth.
- Led end-to-end sales cycle management, significantly boosting sales through strategic lead generation and conversion tactics.
- Educated potential clients on product value, enhancing interest in services, and facilitating sales closure.
- Developed and executed sales strategies, achieving and surpassing monthly sales quotas.
- Increase sales revenue through strategic outbound cold calling, tailored pitches, and lead generation activities.
- Managed a robust lead and account pipeline in Salesforce, optimizing sales opportunities.
- Utilize sales techniques to build customer interest and close sales.
- Fostered long-term client relationships, contributing to sustained business growth.
- Gain an understanding of goals, objectives, and processes to meet client business needs.
- Maintain up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches with potential clients.
- Assist in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
GENERAL SALES MANAGER
Anytime Fitness
08.2016 - 07.2019
- Developed and implemented strategies to increase sales revenue.Monitored customer satisfaction levels and took corrective action when needed.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Generate leads and expand clientele through online marketing and advertising.
- Promote and sell training packages and memberships.
- Coordinate special events to increase community involvement, while promoting brand
- awareness.
- Solely handle and manage all administrative work for the company and owners.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Manage financial tasks, including budgeting, expense tracking, and revenue forecasting, for
- the gym's success.
- Recruited, trained, onboarded, and empowered employees to achieve key performance
- indicators.
- Manage all social media platforms and accounts.
NATIONAL SALES ASSISTANT
KDOC-TV
09.2014 - 07.2016
- Assist the National Sales Manager and the VP/GSM in all daily tasks.
- Manage all orders and logs, both national and local, for the NSM and VP.
- Input and revise all national and local orders.
- Run reports for Buyers and Account Executives.
- Step in for executive assistance in absence.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring the accuracy and confidentiality of records.
- Created travel arrangements for senior managers according to their requirements.
- Entered data into spreadsheets using Microsoft Excel, or other similar programs.
- Handled confidential documents in an organized fashion, according to established protocol.
- Scheduled appointments between clients, customers, and internal staff members.
Education
Associate of Science - Business Administration And Entrepreneurship
Clovis Community College
Clovis, CA06.2020
Bachelor of Science - Kinesiology
California State University - Fresno
Fresno, CA05.2014
Skills
Sales Leadership
Account Relationship Management
Solution Selling
Strategic Planning
CRM Software Proficiency
Outbound Sales
Online Marketing and Advertising
Persuasive Selling
Advertising Strategies
Marketing knowledge
Customer Relationship Management
Territory Management
New Hire Onboarding
Customer Service
Account Management
Social Media Savvy
Staff Training and Development
Brand-building strategies
Problem-solving aptitude
Sales process
Accomplishments
- Yelp Presidents Club, 2024, Top 10% Org Wide Outbound Sales
- Yelp Presidents Club, 2023, Top 10% Org Wide Outbound Sales
- Yelp Presidents Club, 2022, #21 Org Wide Outbound Sales
- Promoted 12 sales-levels in 4 years
- Generated $1 million in revenue in 2 years
Timeline
SENIOR ELITE ACCOUNT DIRECTOR 3
Yelp Inc
11.2020 - Current
GENERAL SALES MANAGER
Anytime Fitness
08.2016 - 07.2019
NATIONAL SALES ASSISTANT
KDOC-TV
09.2014 - 07.2016
Associate of Science - Business Administration And Entrepreneurship
Clovis Community College
Bachelor of Science - Kinesiology
California State University - Fresno
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