Taylor Berlfein
Yukon,OK
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
11
11
years of professional experience
Work History
SENIOR ELITE ACCOUNT DIRECTOR 3
Yelp Inc
11.2020 - Current
- Increase sales with the execution of full sales cycle processing, from initial lead processing through conversion, and closing.
- Build relationships with clients to promote long-term business growth.
- Led end-to-end sales cycle management, significantly boosting sales through strategic lead generation and conversion tactics.
- Educated potential clients on product value, enhancing interest in services, and facilitating sales closure.
- Developed and executed sales strategies, achieving and surpassing monthly sales quotas.
- Increase sales revenue through strategic outbound cold calling, tailored pitches, and lead generation activities.
- Managed a robust lead and account pipeline in Salesforce, optimizing sales opportunities.
- Utilize sales techniques to build customer interest and close sales.
- Fostered long-term client relationships, contributing to sustained business growth.
- Gain an understanding of goals, objectives, and processes to meet client business needs.
- Maintain up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches with potential clients.
- Assist in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
Server
The Point Patio Bar & Bistro
Clovis, CA
03.2018 - 11.2020
- Served food and beverages to patrons and immediately remedied issues with orders.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server
Sequoia Brewing Company
Fresno, CA
11.2017 - 03.2018
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Filled condiments and napkin containers during slack periods.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Food Runner/Server
Lure Fish House
Camarillo, CA
01.2016 - 11.2017
- Ran food to corresponding tables for the servers
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Helped in training new food runners, sharing best practices and operational knowledge.
- Supported serving staff in delivering accurate and well-presented food orders.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
Host
Capo's
Fresno, CA
11.2013 - 05.2014
- Received and recorded patrons' dining reservations.
- Greeted customers and escorted them to their tables.
- Greeted customers, answered questions and recommended specials to increase profits.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
Associate of Science - Business Administration And Entrepreneurship
Clovis Community College
Clovis, CA06.2020
Bachelor of Science - Kinesiology
California State University - Fresno
Fresno, CA05.2014
Skills
- Customer service
- Adaptable thinking
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Point of sale
- Menu knowledge
- Food safety
- Customer satisfaction
- POS system operation
Accomplishments
- Yelp Presidents Club, 2024, Top 10% Org Wide Outbound Sales
- Yelp Presidents Club, 2023, Top 10% Org Wide Outbound Sales
- Yelp Presidents Club, 2022, #21 Org Wide Outbound Sales
- Promoted 12 sales-levels in 4 years
- Generated $1 million in revenue in 2 years
Timeline
SENIOR ELITE ACCOUNT DIRECTOR 3
Yelp Inc
11.2020 - Current
Server
The Point Patio Bar & Bistro
03.2018 - 11.2020
Server
Sequoia Brewing Company
11.2017 - 03.2018
Food Runner/Server
Lure Fish House
01.2016 - 11.2017
Host
Capo's
11.2013 - 05.2014
Associate of Science - Business Administration And Entrepreneurship
Clovis Community College
Bachelor of Science - Kinesiology
California State University - Fresno
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