Taylor Berna
Point,TX
Summary
Accomplished in enhancing billing procedures and reducing errors, my tenure at Hunt Regional Hospital showcased my proficiency in data entry and exceptional patient service. By implementing systematic policies, I significantly increased revenue and maintained strict compliance with regulatory standards, demonstrating both my hard skill in invoice processing and my soft skill in fostering client loyalty. Detail-oriented Biller with 2 years of experience. Well-versed in using Cerner and learning new skills with ease and efficiency. Dedicated to exceeding goals and maintaining positive attitude.
Overview
10
10
years of professional experience
Work History
Primary Biller and Charge Master Specialist
Hunt Regional Hospital
01.2023 - Current
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Executed billing tasks and recorded information in company databases.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Followed up with appropriate parties to obtain prompt payments.
- Reduced billing errors by implementing strict policies and systematic procedures.
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
Patient Access Registrar
Hunt Regional Hospital
12.2020 - 01.2023
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Dental Office Manager
Ideal Dental Of Allen
03.2017 - 04.2020
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Office Manager
Creative Computer Services
11.2014 - 03.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Quinlan Ford High School
QuinlanSkills
- Billing
- Data entry proficiency
- Regulatory Compliance
- Invoice Processing
- Posting charges
- Insurance billing procedures
- Spreadsheet Management
- Insurance company billing
- Reimbursement processing
Timeline
Primary Biller and Charge Master Specialist
Hunt Regional Hospital
01.2023 - Current
Patient Access Registrar
Hunt Regional Hospital
12.2020 - 01.2023
Dental Office Manager
Ideal Dental Of Allen
03.2017 - 04.2020
Office Manager
Creative Computer Services
11.2014 - 03.2017
High School Diploma -
Quinlan Ford High School
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