Taylor B. Holsinger
Richmond,VA
Summary
Results-driven professional with a strong background in team leadership, employee training, and operations management. Currently pursuing a Master of Science in Human Resource Management, with experience in enhancing customer service and ensuring compliance. Recognized for resolving complex issues and fostering positive employee and customer experiences.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Manager/Shift Lead
Hardywood Park Craft Brewery
Richmond, VA
08.2022 - Current
- Lead and supervise team members, direct daily operations, service standards, procedures, and performance expectations to ensure effective team performance.
- Train and coach employees in food preparation, customer service, operational procedures, and workplace expectations.
- Support daily team operations, uphold high standards of service, safety, and professionalism to enhance customer experiences.
- Address and resolve complex customer concerns professionally, strengthening customer satisfaction, brand loyalty, and repeat business.
- Coordinate and execute a wide range of public and private events, ensuring efficient operations and positive guest experiences.
Dental Assistant
Drs. Rossetti, Myers & Kondorossy
Richmond, VA
11.2021 - 10.2023
- Performed bitewing, periapical, panoramic, and 3D dental radiography in accordance with established safety procedures.
- Reviewed patient records, medical histories, and relevant health information to support dentists in accurate patient assessments and treatment planning.
- Educated patients on treatment procedures, expectations, and post-procedure care to enhance patient understanding and comfort.
- Prepared and sanitized treatment areas, sterilized equipment, and maintained inventory levels to ensure smooth clinical operations.
- Executed dental laboratory procedures, including impressions, models, retainers, and bleaching trays, to assist in effective patient treatment.
- Maintained a professional, compassionate, and patient-focused environment while supporting dentists and clinical staff.
Assistant Managing Director
Burger Bach
Midlothian, VA
02.2019 - 11.2021
- Developed and implemented business strategies designed to increase food and beverage sales and support profitability.
- Supported management with daily operational planning, employee development, and business performance initiatives.
- Led employees in daily restaurant operations, ensuring adherence to service standards and performance expectations.
- Facilitated employee recruitment, hiring, onboarding, and training to cultivate an engaged and effective workforce.
- Coached employees in food preparation, customer service, sales techniques, and operational procedures.
- Managed purchasing and inventory of food, beverages, equipment, and operational supplies to support business needs.
- Organized team-building initiatives designed to improve employee engagement and encourage achievement of revenue goals.
- Addressed customer complaints and service issues, enhancing customer experience and safeguarding brand reputation.
Education
Master of Science - Human Resource Management
Bridgewater College
Bridgewater, VA05-2028
Bachelor of Science - Health, Physical Education & Exercise Science
Virginia Commonwealth University
Richmond, VA08-2018
Skills
- Operations management
- Employee training
- Recruiting and onboarding
- Team leadership
- Performance management
- Employee relations
- Conflict resolution
- Customer service
- Event coordination
- Workplace safety and compliance
- Supply chain management
- Event coordination
Certification
CPR, AED & First Aid April 2025, Dental Radiation Safety VCU School of Dentistry
Timeline
Manager/Shift Lead
Hardywood Park Craft Brewery
08.2022 - Current
Dental Assistant
Drs. Rossetti, Myers & Kondorossy
11.2021 - 10.2023
Assistant Managing Director
Burger Bach
02.2019 - 11.2021
Master of Science - Human Resource Management
Bridgewater College
Bachelor of Science - Health, Physical Education & Exercise Science
Virginia Commonwealth University