Taylor Bien-Aime
West Palm Beach,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Medical/Legal Assistant
Advanced Medical Rehabilitation
06.2020 - 03.2021
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Scheduling Appointments
- Put together years worth of medical documents for court cases
- Verified patients auto insurance benefits
- Completed electronic filings and initiated billing statements
- Answered telephone and coordinated meetings and conferences.
- Transcribed all weekly and bi-weekly calendar meetings.
- Adhered to privacy laws to avert possible information breaches and protect client data.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Contacted clients to schedule appointments and discuss progress of cases.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Patient Financial Representative
Bethesda Emergency Room
07.2018 - 10.2019
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Made contact with insurance carriers to discuss policies and individual patient benefits
- Posted payments to accounts and maintained records
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Obtained updated contact information from all subjects and verified data for accuracy
- Took dispatch calls from first responders in transit to the Emergency room
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Worked with emergency personal such a police officers, detectives and fire fighters to obtain data and relay information
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Worked well in crisis situations
- Gave proper support to those going through a difficult time
Medical Office Assistant
Dr Xiao Mei Zeng
04.2015 - 10.2018
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Maintained privacy of patients' information
- Sanitized, restocked and organized exam rooms and medical equipment
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Contacted patients regarding unpaid accounts to resolve issues
- Pulled charts and prepared for nurses and doctors assessment
- Received, recorded and filed medical payments by check, cash and credit card
- Scheduled, rescheduled and handled cancelled appointments for patients
- Entered procedure codes and diagnosis codes into medical billing software
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Reviewed and sent medical records to other physicians upon request
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions
Florist
Hirnis Wayside Garden
05.2014 - 03.2015
- Sourced and selected wholesale flower distributors capable of meeting inventory needs and customer demand
- Provided customers with care directions for flowers, including ideal temperature and how often water should be changed
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences
- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed
- Quoted, generated, and processed customer orders to meet specifications and various occasions
- Prepared various floral arrangements, including potted plants and bouquets based on customer requirements
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals and other events
- Welcomed customers into store and helped locate items
- Determined customer needs by asking relevant questions and listening actively to responses
- Priced merchandise, stocked shelves and took inventory of supplies
- Placed special merchandise orders for customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Answered customer questions regarding merchandise and pricing
- Assisted customers with prompt and polite support in-person and via telephone
Education
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL12.2019
Minor - Sociology
Florida Atlantic University
Boca Raton, FL12.2019
Skills
- Writing and verbal communication
- Policy and procedure adherence
- Conflict resolution
- Organized
- Goal-oriented
- Strategic thinker
Timeline
Medical/Legal Assistant
Advanced Medical Rehabilitation
06.2020 - 03.2021
Patient Financial Representative
Bethesda Emergency Room
07.2018 - 10.2019
Medical Office Assistant
Dr Xiao Mei Zeng
04.2015 - 10.2018
Florist
Hirnis Wayside Garden
05.2014 - 03.2015
Minor - Sociology
Florida Atlantic University
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Similar Profiles
David (DJ) MihuDavid (DJ) Mihu
Assistant Nursing Operations Manager at OH Advanced Rehabilitation InstituteAssistant Nursing Operations Manager at OH Advanced Rehabilitation Institute
Samantha HarrisonSamantha Harrison
Front Desk Receptionist at Advanced Rehabilitation Management GroupFront Desk Receptionist at Advanced Rehabilitation Management Group
Tara HardmanTara Hardman
Certified Nursing Assistant at Advanced Subacute Rehabilitation CenterCertified Nursing Assistant at Advanced Subacute Rehabilitation Center