Taylor Bienusa
Minneapolis,MN
Summary
A solutions-driven professional who is determined to succeed.
Overview
6
6
years of professional experience
Work History
Assistant Project Manager
Snap Install
Minneapolis, Minnesota
02.2025 - Current
- Develop an understanding of relevant client solutions, products, technologies, and common challenges to oversee jobs, and serve as an escalation point.
- Generate quotes and scopes of work for clients on individual jobs and multi-site projects/rollouts, anticipating risks and project gray areas.
- Build orders in the service management system and recognize opportunities for data improvement.
- Schedule and coordinate jobs with technicians, addressing scope and price effectively.
- Gather necessary logistical and technical information to prepare technicians for on-site work.
- Monitor job progress, serving as an escalation point and resolving barriers.
- Confirm, review, and approve deliverables, informing the manager on larger escalations. Close completed jobs, including billing and documentation, and share necessary information back to the client.
- Prepare and organize project data, statuses, dashboards, and reporting for multi-site projects/rollouts.
- Manage large or complex multi-site projects/rollouts and provide status reporting.
- Strategically determine the best path to project success, considering timing, technician skill set, project risks, and margin.
- Develop strong relationships with technicians, clients, and co-workers to promote effectiveness and mutual success.
- Serve as the primary contact and subject matter expert for several client relationships.
- Recognize opportunities to improve operational effectiveness and implement proposed solutions in conjunction with Snap's partners/clients.
Station Manager
UNIFI
Minneapolis, MN
10.2022 - 01.2025
- Review operational and financial reports to ensure station is meeting goals and objectives and takes corrective action as required
- Participate in employee relations investigations when complaints arise and resolve issues in a professional and timely manner
- Ensure compliance with policies and procedures, rules, standards, customer requirements and governmental/regulatory requirements
- Recruit new employees to ensure appropriate staffing, promote team-building initiatives and perform coaching/mentoring activities to develop and motivate team members
- Set, measure and manage performance of self and others and lead team members in achieving/exceeding operational and financial objectives and goals
- Build partnerships with customers and set the example for the delivery of exceptional customer service
- Ensure compliance with rules and standards of all relevant regulatory agencies and applicable laws
- Set up flight and hotel accommodations for travelling employees
Performance Supervisor
UNIFI
Duluth, Minnesota
11.2019 - 10.2022
- Supervise and coordinate daily activities of employees to ensure safe and effective operations
- Monitor and enforce safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, Unifi policies and safety procedures, and all applicable laws
- Responsible for shift schedule to include: workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations
- Enforce company policies and procedures, including disciplinary action, and promote Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigate and respond to employee relations issues in a timely manner
- Communicate with manager concerning any problems or issues
- Assist in the administration of payroll; complete shift paperwork and perform other administrative functions
- Assist with flight and hotel accommodations for travelling employees
Education
Associates of Science - Network Administration, Cyber Security
Lake Superior College
Duluth, MN05.2022
Skills
- Detail oriented
- Project management
- Schedule coordination
- Proficient in Microsoft Office
- Time management
- Effective communication
- Ability to work independently and problem solve complex issues
References
- Brandon Osterman, brandon.osterman@delta.com, Regional Manager Field Stations, Delta Airlines
- Laura Carpio, laura.carpio@united.com, Regional Manager Airport Operations, United Airlines
Timeline
Assistant Project Manager
Snap Install
02.2025 - Current
Station Manager
UNIFI
10.2022 - 01.2025
Performance Supervisor
UNIFI
11.2019 - 10.2022
Associates of Science - Network Administration, Cyber Security
Lake Superior College