Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
• Ensure accurate payouts of jackpots while protecting company assets.
• Encourage guest to enroll into players club.
• Develop and maintain positive relationships with guest.
• Perform minor repairs/game recalls to machines if needed.
• Clear reel tilts, jams, paper fills, maintain casino appearance.
• Assist with accrual logs/key to credit in the High Limit Slot area while maintaining
property service standards
Creating a positive gaming experience for all guest. Building relationships with team to create a desired workplace environment. Monitoring the floor activity to make sure all machines, kiosks and sports book kiosk are available for our guest. Scheduling and evaluating casino volume to make sure proper coverage is present, also making decisions to save payroll with early outs. Listening to guest and team members inputs to always try to make our property the desired place to enjoy.
• Ensure accurate payouts of jackpots while protecting company assets.
• Encourage guest to enroll into players club.
• Develop and maintain positive relationships with guest.
• Perform minor repairs/game recalls to machines if needed.
• Clear reel tilts, jams, paper fills, maintain casino appearance.
• Assist with accrual logs/key to credit in the High Limit Slot area while maintaining
property service standards
Customer Service
Active Listening
Critical Thinking
Problem-solving abilities
Conflict Resolution
Computer Proficiency
Customer Relations
Documentation
Office equipment proficiency
Scheduling
Problem Resolution
Dispute Resolution
Team Development
Money handling abilities