Taylor Bishop
Little Rock,AR
Summary
Hardworking employee ready to bring abilities to team-based environment focused on optimizing performance of Human Resources operations. Offering 6+ years of experience, excellent computer skills and organizational expertise. Dedicated, dependable and systematic in following up on details.
Overview
6
6
years of professional experience
Work History
Senior Learning and Development Specialist
Arkansas Federal Credit Union
Little Rock, AR
12.2019 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Created in-depth training manual for all employees.
- Implemented new learning strategies depending upon employees' skill levels.
Learning and Development Specialist
Arkansas Federal Credit Union
Jacksonville, AR
08.2017 - 01.2020
- Trained and mentored new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues
Service Center Professional
Arkansas Federal Credit Union
Jacksonville, AR
06.2015 - 03.2016
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
Teller
Centennial Bank
Cabot, AR
06.2014 - 05.2015
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Education
No Degree - Education
Arkansas State University
BeebeSkills
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Microsoft Office
- Team Building
- Responsible
- Leadership
- Data Entry
- Calendar Management
- Office Administration
- Task Prioritization
- Time Management
Accomplishments
I've worked to develop a training to teach new employees the importance of customer service skills.
I completed two facilitator trainings to strengthen my skills on coaching employees as well as engaging them.
In April of 2022 I graduated the Dale Carnegie Skills for Success course. During the course I won the Breakthrough, as well as, the Crashing Through award. Those awards were voted on by my peers for someone who demonstrated a determination for self improvement.
Timeline
Senior Learning and Development Specialist
Arkansas Federal Credit Union
12.2019 - Current
Learning and Development Specialist
Arkansas Federal Credit Union
08.2017 - 01.2020
Service Center Professional
Arkansas Federal Credit Union
06.2015 - 03.2016
Teller
Centennial Bank
06.2014 - 05.2015
No Degree - Education
Arkansas State University
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