Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Black

Westerville,OH

Summary

Capable bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in very busy establishments, working well under pressure.

Overview

7
7
years of professional experience

Work History

Cosmetologist

Newkirk Salon Spa
05.2015 - 09.2022
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Answered phone calls and emails to schedule client appointments.
  • Processed payments, entering sales in register for prompt customer service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Waitress

Roosters
05.2015 - 08.2015
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.

Bartender

City Tap And The Attic
12.2017 - 08.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Waitress

Dave & Buster's
10.2018 - 02.2019
  • See duties from Rooster's

Education

High School Diploma -

Granville High School
Granville, OH
05.2015

Skills

  • Classic Cocktails
  • Safe Serving Knowledge
  • Suggestive Selling
  • Liquor, Beer and Wine Knowledge
  • Cash Register Operation
  • Sales Expertise
  • Guest Satisfaction
  • Responsible Alcohol Service
  • Maintaining a Clean Bar
  • Recipe and Menu Memorization
  • New Hire Training
  • Handling Difficult Customers
  • Excellent Customer Service

Timeline

Waitress

Dave & Buster's
10.2018 - 02.2019

Bartender

City Tap And The Attic
12.2017 - 08.2018

Cosmetologist

Newkirk Salon Spa
05.2015 - 09.2022

Waitress

Roosters
05.2015 - 08.2015

High School Diploma -

Granville High School

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Taylor Black