Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Black

Crouse,NC

Summary

Proven leader with extensive experience at Dollar General retail store, adept in enhancing customer experience and streamlining operations for improved efficiency. Skilled in inventory control and customer service, I've successfully mentored teams to exceed sales goals by fostering strong customer relations and implementing strategic merchandise displays. My problem-solving abilities have significantly raised customer satisfaction

Overview

9
9
years of professional experience

Work History

Assistant Store Manager

Dollar General Distribution Center
04.2018 - 08.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Caregiver

Home Instead Senior Care Home
02.2014 - 10.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

Quality Control Inspector

Hanes Brand
10.2015 - 05.2018
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.

Education

North Gaston High School
Dallas,NC
06.2010

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Time Management
  • Customer Relations
  • Inventory Control
  • POS Systems
  • Loss Prevention

Timeline

Assistant Store Manager

Dollar General Distribution Center
04.2018 - 08.2023

Quality Control Inspector

Hanes Brand
10.2015 - 05.2018

Caregiver

Home Instead Senior Care Home
02.2014 - 10.2018

North Gaston High School

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Taylor Black