TAYLOR BLAIR
DALLAS,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Henry Schein
03.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Package Handler
FedEx
12.2017 - 04.2019
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Inventory Specialist
Kohls Distribution Center
10.2016 - 12.2017
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Education
Associate of Arts - Business Education
El Centro College
Dallas, TX05.2026
High School Diploma -
Mesquite High School
Mesquite06.2017
Skills
- Customer Response
- Ticket Management
- Customer Relationship Management (CRM)
- Payment Processing
- Appointment Scheduling
- Quality Assurance
- Critical Thinking
- Positive Attitude
- Adaptability
- Conflict Resolution
- Attention to Detail
- Call Center Experience
Timeline
Customer Support Specialist
Henry Schein
03.2022 - Current
Package Handler
FedEx
12.2017 - 04.2019
Inventory Specialist
Kohls Distribution Center
10.2016 - 12.2017
Associate of Arts - Business Education
El Centro College
High School Diploma -
Mesquite High School
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