Taylor Blizzard

• Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
• Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
• Coordinated diverse modes of correspondence at the central nursing station.
• Managed inventory for equipment and supplies.
• Aided healthcare professionals in navigating electronic medical records.
• Handled additional support responsibilities.

• Secured referral and authorization numbers for required services.

• Acts as a conduit among patients, nurses, and physicians.

• Delivered exceptional customer service by engaging patients upon their arrival.

• Implemented physician-directed test ordering via computer system.

• Communicated patient arrivals efficiently to maintain workflow.

• Gathered financial details from patients during interviews.

• Managed appointment bookings.

• Secured necessary documentation from patients to facilitate insurance processes.

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
• Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
• Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
• Worked with patients to schedule tests and procedures.
• Explained upcoming treatment preparation, instructions, and other facts to patients.
• Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
• Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
• Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
• Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Verified patient insurance eligibility and entered patient information into system.
• Resolved customer complaints using established follow-up procedures.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Trained new staff on filing, phone etiquette and other office duties.
• Greeted and assisted patients with check-in procedures.
• Delivered support to medical staff in completion of patient paperwork.

• Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
• Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
• Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Scheduled appointments with specialists on behalf of clients.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Responded to patient inquiries to offer timely updates regarding referral status.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
• Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
• Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
• Enhanced patient satisfaction with timely coordination of referrals and appointments.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
• Assisted with completion of referral forms and verified data accuracy and completion
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.
• Facilitated referrals to other healthcare providers and resources to bridge service gaps.
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Streamlined referral process by implementing efficient tracking and communication systems.
• Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
• Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
• Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
• Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
• Provided thorough follow-up support after completion of referred services, ensuring proper billing procedures were followed.
• Attended continuing education courses to stay current on referral processes and best practices.
• Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Received all incoming calls, answered customer questions, and inquiries related to plans and services.
• Conducted cost-benefit and needs analysis for existing and potential customers to tailor solutions that meet their specific needs.