Taylor Bogard
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Server
Wellington's Restaurant
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
To-Go Server
Carrabba's Restaurant
08.2021 - 02.2022
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
Bartender
Davison Athletic Club
04.2021 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Daycare Worker
Davison Athletic Club
08.2020 - 07.2021
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Increased parent satisfaction with regular communication about their child's progress and daily experiences.
Hostess
El Charritos
08.2019 - 03.2020
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took initial drink orders and relayed information to wait staff.
Hostess
Whiteys Restaurant
03.2019 - 08.2019
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Wedding Decorator
Crystal Gardens Banquet Center
04.2013 - 02.2019
- Maintained a well-organized workspace to facilitate efficient preparation for upcoming events, resulting in increased productivity and reduced stress on event days.
- Provided excellent customer service by promptly addressing any concerns or changes requested by clients during the planning process.
- Enhanced wedding ambiance by designing and implementing customized decor plans.
- Mentored junior decorators in skills such as floral arrangement techniques, fabric draping, and lighting design, fostering professional growth within the team.
Education
High School Diploma -
Davison High School
Davison, MI05-2021
Skills
- Strong work ethic
- Strong multitasking
- Highly reliable
- Patience and empathy
- Team player attitude
- Clear and effective communication
Languages
English
Timeline
Server
Wellington's Restaurant
02.2022 - Current
To-Go Server
Carrabba's Restaurant
08.2021 - 02.2022
Bartender
Davison Athletic Club
04.2021 - 07.2021
Daycare Worker
Davison Athletic Club
08.2020 - 07.2021
Hostess
El Charritos
08.2019 - 03.2020
Hostess
Whiteys Restaurant
03.2019 - 08.2019
Wedding Decorator
Crystal Gardens Banquet Center
04.2013 - 02.2019
High School Diploma -
Davison High School
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