Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Bolden

Indianapolis,IN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Call Center Representative

YMCA Of Greater Indianapolis
11.2023 - 12.2024
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Claims Adjuster

GEICO, Government Employees Insurance
02.2022 - 11.2023
  • Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
  • Answered customer questions regarding deductibles.
  • Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Warehouse Associate

Parker Hannifin
05.2019 - 01.2022
  • Created labels for parts to organize warehouse supplies to maintain an effective workplace environment.
  • Consistently lifted materials weighing as much as 40 pounds.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Assembled pallets and crates for secure transportation of materials.

Caregiver

Touch of Love Home Care
03.2017 - 03.2019
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Cleaner

Merry Maids
07.2018 - 12.2018
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Emptied trashcans and transported waste to collection areas.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Call Center Representative

Delta Dental
03.2018 - 06.2018
  • Collected payments from patients from services received to establish business transactions
  • Built relationships with patients to provide excellent customer services.

Call Center Agent

Stericycle
10.2017 - 03.2018
  • Discussed dishwasher expertise with customers to provide information on broken appliances
  • Sustained conversations with customers to establish correct work orders for broken appliances.

Order Selector

CVS
02.2017 - 09.2017
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.

Cashier

Burlington Coat Factory
11.2015 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Daycare Assistant

God's Little Wonder's Daycare Too
06.2012 - 05.2015
  • Assisted children with after schoolwork to sustain academic excellence
  • Maintained positive relationships with parents and partners to create safe and welcoming environment for all parties involved.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.

Education

High School Diploma -

Warren Central Highschool
Indianapolis, IN
06.2015

Skills

  • Microsoft Word Efficiency
  • Customer Service
  • CSR
  • Client and Customer Care
  • Forklift Driving
  • Order Picking
  • Warehouse Distribution
  • Communication
  • Quick Learner
  • Basic Computer Skills
  • Call of The Week January 2018
  • DQR Certification November 2019- November 2022
  • Claims Processing
  • Policy investigations
  • Data Entry
  • 8x8 Software
  • Inbound phone calls

Timeline

Call Center Representative

YMCA Of Greater Indianapolis
11.2023 - 12.2024

Claims Adjuster

GEICO, Government Employees Insurance
02.2022 - 11.2023

Warehouse Associate

Parker Hannifin
05.2019 - 01.2022

Cleaner

Merry Maids
07.2018 - 12.2018

Call Center Representative

Delta Dental
03.2018 - 06.2018

Call Center Agent

Stericycle
10.2017 - 03.2018

Caregiver

Touch of Love Home Care
03.2017 - 03.2019

Order Selector

CVS
02.2017 - 09.2017

Cashier

Burlington Coat Factory
11.2015 - 08.2016

Daycare Assistant

God's Little Wonder's Daycare Too
06.2012 - 05.2015

High School Diploma -

Warren Central Highschool

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