TAYLOR BOLTON-CRAYTON
Atlanta,GA
Summary
Experienced Customer Care Professional brings 7+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Healthy Relations Coaching Solutions, LLC
01.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Assisted development and implementation of new administrative procedures
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Liaised between clients and vendors and maintained effective lines of communication
Administrative Assistant
Griffco Design/Build
01.2022 - 01.2023
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Performed research to collect and record industry data
Education
Bachelor of Science - Organizational Management
Allen University
Columbia, SC12.2019
Skills
- Sales Plan Implementation
- Issue Identification
- Customer Support
- Corporate Policies and Procedures
Timeline
Administrative Assistant
Griffco Design/Build
01.2022 - 01.2023
Administrative Assistant
Healthy Relations Coaching Solutions, LLC
01.2016 - Current
Bachelor of Science - Organizational Management
Allen University
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