Taylor Boothe
Knoxville,TN
Summary
Hardworking, passionate job-seeker with strong organizational skills eager to secure entry level, or higher, project management position. Ready to help team achieve company goals. Always motivated to maintain customer satisfaction and contribute to company success by creating shareholder values.
Organized and dependable candidate successful at managing multiple, sometimes conflicting, priorities with positive and encouraging behaviors. Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid, dependable team player with proven skills and establishing rapport with clients. Articulate, energetic, and result-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing business. Willing to take on added responsibilities to meet organizational goals.
Overview
12
12
years of professional experience
Work History
Flooring Specialist
Home Depot
07.2021 - Current
- Maintained weekly customer satisfaction survey goal of 85%.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Service Desk Associate
Home Depot
05.2016 - 07.2021
- Maintained weekly customer satisfaction survey goal of 85%.
- Personally welcoming guests on daily basis, improving overall customer service and engagement.
- Handle payment-processing duties and provide customers with receipts, proper bills and change.
- Answer phones, respond to customer inquiries, and transfer calls to appropriate staff members.
Cashier
JOANN Fabrics And Crafts
04.2021 - 02.2022
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
Server
Lakeside Tavern
05.2018 - 07.2018
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Educated guest on daily specials and menu offerings such as appetizers, entrees, and desserts.
- Managed closing duties, including restocking items and completing responsibilities.
Server
Perkins Restaurant & Bakery
05.2015 - 04.2016
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts.
- Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
Hostess
Mimi’s Café
05.2014 - 07.2014
- Maintained server availability and table turnover rate to make accurate decisions about seating locations.
- Guided guests to appropriate seating for party size and provided with menus.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Carhop/Crew
Sonic Drive-In
05.2011 - 08.2017
- Assisted customers in choosing menu items by providing food complementing information.
- Used POS system and cash register to receive payments by cash and/or credit card.
- Completed orders by making specialty non-food items such as drinks, shakes, and ice cream desserts.
- Cleaned food preparation equipment, work areas, and counters to maintain hygienic and sanitary establishment.
- Memorized orders and maintained 90% accuracy in high-traffic times.
Education
Master Of Business Administration - Project Management
Colorado Christian University
Denver, CO08.2023
Master of Science - Special Education, Deaf And Hard of Hearing
University of Tennessee Knoxville
08.2017
Bachelor of Science - Special Education, Deaf And Hard of Hearing
University of Tennessee Knoxville
08.2016
Associates of Art -
Pellissippi State Community College
08.2014
Skills
- Project Management
- Willingness to learn
- Dependability
- Computer Proficiency and Microsoft Office (11 years)
- Critical thinking
- Problem Solving
- Team Player
- Attention to Detail
- Multitasking Abilities
- Dependable and Responsible
- Cash Register Operations
- Maintaining Clean Work Areas
- Customer Service Standards
- Organizational Skills
- Professional Relationships
- Heavy Machinery Operation
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Flooring Specialist
Home Depot
07.2021 - Current
Cashier
JOANN Fabrics And Crafts
04.2021 - 02.2022
Server
Lakeside Tavern
05.2018 - 07.2018
Service Desk Associate
Home Depot
05.2016 - 07.2021
Server
Perkins Restaurant & Bakery
05.2015 - 04.2016
Hostess
Mimi’s Café
05.2014 - 07.2014
Carhop/Crew
Sonic Drive-In
05.2011 - 08.2017
Master Of Business Administration - Project Management
Colorado Christian University
Master of Science - Special Education, Deaf And Hard of Hearing
University of Tennessee Knoxville
Bachelor of Science - Special Education, Deaf And Hard of Hearing
University of Tennessee Knoxville
Associates of Art -
Pellissippi State Community College
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