Taylor Boutchyard
Spotsylvania,VA
Summary
Dynamic 911 Dispatcher with extensive experience at Stafford County Sheriffs Office, excelling in crisis management and decision-making. Proven ability to thrive under pressure while utilizing advanced computer-aided dispatch systems. Recognized for exceptional customer service and effective teamwork, consistently enhancing public safety through quick, informed responses in high-stress situations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Stafford County Sheriffs Office
06.2022 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
Bank Teller
Atlantic Union Bank
06.2021 - 05.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Counted and packaged currency and coins.
Manager
Shawn’s BBQ
09.2019 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Riverbend High School
Spotsylvania, VA05.2021
Skills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Memory retention
- Data entry proficiency
- Map reading skills
- Crisis management
- Computer-aided dispatching
- Police and fire procedures
- Information documentation
- Call control techniques
- Public safety awareness
- Call management
- Database queries
- Verbal and written communication
- Multitasking and prioritization
- Flexible schedule
- NCIC database
- Communications training officer
- 911 system information databases
Certification
EMD Certified
EFD Certified
CPR Certified
NCIC Certified
Timeline
911 Dispatcher
Stafford County Sheriffs Office
06.2022 - Current
Bank Teller
Atlantic Union Bank
06.2021 - 05.2022
Manager
Shawn’s BBQ
09.2019 - 04.2021
High School Diploma -
Riverbend High School
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