Taylor Brenneman

• Provided excellent customer service by responding promptly to customer inquiries and complaints.
• Delivered packages to customers in a timely and efficient manner.
• Managed time efficiently when making multiple stops along designated routes.

I got pregnant in 2019 and I have stayed at home since then.

• Provide high quality customer service.
• Answer the phones, schedule patients properly for treatments, and answer any questions.
• Check-in patients, make sure correct forms are signed before treatment, Check-out patients, schedule for 3/6 month cleaning re-call and/or needed treatment.
• Scan in patients forms, place them in correct files.
• Verify Medicaid Insurance, and enter in Medicaid payments.
• Call patient re-call list that have not scheduled.
• Call patients two days prior to confirm appointment.

**I was the only one that managed this office. Dr. Iacob gave me some information but 98% I learned on my own **

Provided high quality customer service.
Followed all HIPAA protocols.
Responsible for patient scheduling, billing, and collections.
Verify Insurance information, collect co-pays, and inform patients of their financial obligations.
Prepared and processed all Insurance claims and took care of all the issues of not getting payments. Keep level headed even in high stress situations.
Scan in patients forms, place them in correct files.
Control all media interaction and marketing.
Schedule Doctor's lunch meetings.
Go over patient contract, get all correct consent forms signed, and get them scheduled for bonding.
Get patients scheduled for debonding and sign all correct consent forms signed.
Sterilize instruments, patient chairs, and set up for next treatment.
Follow up with patients that didn't schedule at consultation.
Handled office in Muenster, keep up with patients, contracts, payments, and schedule appointments. Every other Saturday Dr. Iacob and I would travel to a dental office in Mckinney, Dr. Iacob would do consultations with that doctor's patients. I would keep track of their files, get them scheduled, and if they didn't schedule, I would follow up.

• Provide high quality customer service.
• Answer phones, schedule patients for cleanings & treatments, and answer any questions.
• Check-in patients, go over proper forms for treatment needed, and get signatures.
• Go over treatment plans with patients, and use skilled techniques to get patients to schedule treatment.
• Check-out patients, schedule 3/6 cleaning re-calls and/or any treatment needed.
• Verify Insurance information, collect co-pays, and inform patients of their financial obligations.
• Scan in patients forms, place them in correct files.
• Call re-call list and schedule treatment.
• Call patients two days prior to confirm appointment.