Taylor Brewer
Booneville,KY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager Barista
The Brick
09.2023 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Tour Guide
Gorge Underground
05.2023 - 11.2023
- Built personal relationships with guests to promote positive experiences.
- Developed engaging and informative scripts, guiding tour members through attractions.
- Worked closely with management staff to create new and lucrative tours.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Inspected tour sites for potential hazards and arranged for repairs when needed.
- Established positive relationships with tour members through fun and engaging conversation.
Office Assistant
Kellwell
11.2022 - 02.2023
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored and tracked budgets and expenses.
- Informed and supported business leaders through consistent communication and administrative support duties.
Education
High School Diploma -
Lee County High
Beattyville, KY05-2024
Skills
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Conflict resolution
- Staff supervision
- Team motivation
- Employee performance evaluations
- Graphic and media design
- Time management
- Closing oversight
- Customer service
- Scheduling and planning
- Team leadership
Certification
- Certified Manger Food Safety
Timeline
Assistant Manager Barista
The Brick
09.2023 - Current
Tour Guide
Gorge Underground
05.2023 - 11.2023
Office Assistant
Kellwell
11.2022 - 02.2023
High School Diploma -
Lee County High
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