Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Bridgeman

Dallas,NC

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Knowledgeable with solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Virtual Service Tech II

ADT
10.2022 - 07.2025
  • Diagnosed and resolved system malfunctions to enhance customer satisfaction and service reliability.
  • Installed, maintained, and repaired security systems, ensuring optimal operation for clients.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.

CSR - Customer Service Representative

UHC United Healthcare
12.2021 - 05.2022
  • Educated clients on healthcare plans, ensuring understanding of benefits and coverage options.
  • Streamlined communication processes, improving response times to member concerns.

Medical Administrative Assistant

Catawba valley medical group
12.2020 - 09.2021
  • Managed patient scheduling and appointment coordination, ensuring optimal time efficiency.
  • Assisted in maintaining electronic health records, ensuring compliance with HIPAA standards and data integrity.
  • Developed streamlined workflows for patient check-in processes, reducing wait times significantly.
  • Collaborated with medical staff to facilitate effective communication regarding patient care needs.
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Generated reports and logged patient information for reliable records.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Greeted patients and provided required paperwork to facilitate services.
  • Called patients to confirm scheduled appointments day in advance.

CNA - Certified Nursing Assistant

Broughton Hospital
11.2019 - 12.2020
  • Provided direct patient care, ensuring comfort and safety throughout daily activities.
  • Assisted nursing staff with medical procedures, enhancing workflow efficiency and patient support.
  • Monitored vital signs, documenting changes to inform healthcare team of patient status.
  • Implemented infection control protocols, maintaining a safe environment for patients and staff.
  • Trained and mentored new CNAs on best practices in patient care and safety standards.
  • Collaborated with multidisciplinary teams to develop personalized care plans for residents.
  • Assisted patients with daily living activities, promoting independence and dignity.

SUPERVISOR

DEPAUL HEATH HOUSE
12.2016 - 03.2020
  • Give residents medication
  • Give residents baths
  • Order medication
  • Take care of residents
  • Make sure all residents needs are met
  • CPR
  • First Aid
  • Blood Pressures
  • Blood Sugars
  • Pulse
  • Respirations
  • Temperature
  • Feeding
  • Showers

STORE MANAGER

MURPHY USA
11.2014 - 11.2016
  • Keep track of all counts
  • Customer Service.
  • Order all merchandise.
  • Hiring employees.
  • Up-sell items.

SENIOR BEAUTY ADVISOR

WALGREENS
04.2011 - 12.2014
  • Maintained the beauty department.
  • Order all of the cosmetics that needed to be ordered.
  • Helped my fellow Beauty Advisors learn the materials that needed to be learned.
  • Filling Prescriptions as needed

PHOTO SPECIALIST

WALGREENS
04.2011 - 12.2014
  • I took care of the maintenance in the photo department. I would change out the chemicals when needed.
  • Order the supplies for the machine.

Education

HIGH SCHOOL DIPLOMA -

HIGHLAND SCHOOL OF TECHNOLOGY
Gastonia, NC
05.2011

Skills

  • Viewing each individual customer as a key asset in making the sales of production COMMUNICATION
  • Laboratory Experience
  • Ordering merchandise
  • Venipuncture
  • Vital Signs
  • Supervising my employees
  • Typing
  • Very forward and direct, and mesh well with others LEADERSHIP
  • Store Management Experience
  • Lead by example and there is no job to good for me and I will not ask anyone to do a task that I would not do myself
  • Patient Care
  • Experience Administering Injections
  • Medical Office Experience
  • Clerical Experience
  • Hospital Experience
  • Insurance Verification
  • MANAGEMENT
  • Triage
  • Medical Records
  • HIPAA
  • EMR Systems
  • Microsoft Office SALES

Certification

  • BLS Certification
  • Phlebotomy
  • AHA Certification
  • CPR Certification
  • Certified Nursing Assistant (CNA)

Timeline

Virtual Service Tech II

ADT
10.2022 - 07.2025

CSR - Customer Service Representative

UHC United Healthcare
12.2021 - 05.2022

Medical Administrative Assistant

Catawba valley medical group
12.2020 - 09.2021

CNA - Certified Nursing Assistant

Broughton Hospital
11.2019 - 12.2020

SUPERVISOR

DEPAUL HEATH HOUSE
12.2016 - 03.2020

STORE MANAGER

MURPHY USA
11.2014 - 11.2016

SENIOR BEAUTY ADVISOR

WALGREENS
04.2011 - 12.2014

PHOTO SPECIALIST

WALGREENS
04.2011 - 12.2014

HIGH SCHOOL DIPLOMA -

HIGHLAND SCHOOL OF TECHNOLOGY

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Taylor Bridgeman