Taylor Brooks
Arlington
Summary
A dedicated and experience-driven Customer Service Representative with over 5+ years of experience focusing on customer support and experiences both in person and via telephone. Highly adaptable and committed to providing an A-1 experience for guests and producing top-quality interpersonal connections.
Overview
11
11
years of professional experience
Work History
Results Associate
ResultsCX
10.2023 - 01.2024
- Interacting with United Healthcare members via phone to answer questions and provide information about UHC's benefit cards
- Exhibit clear and professional verbal communication
- Staying up to date with company policies and procedures to provide the best service to UHC members
- Assisting members by activating benefit cards and providing info about eligible products and store locations
- Educating members about changes in card policies or procedures
- Developing strong member relationships by thorough follow ups on concerns
Sales Associate
Adam And Eve
06.2021 - 08.2023
- Greeting customers and establishing strong rapport by recommending appropriate products
- Providing quick and exceptional customer service by addressing concerns and maintaining a welcoming store environment
- Answering customer questions with specificity and offering suggestions and recommendations for products
- Maintaining customer privacy and discretion
- Explaining benefits and differences between brands and products and how to use them to achieve the best results
- Operating the POS register and processing cash and credit transactions
- Staying knowledgeable about brands and products to recommend the best product for the customer
- Achieving monthly and weekly sales goals and collaborated with team members to improve store performance
Sales Manager
Adam And Eve
10.2022 - 07.2023
- Managing a small team of sales associates and supporting them to drive sales and great customer service
- Handling and resolving customer complaints
- Staying up to date with industry trends and changes and seeking education about new products
- Setting sales goals and overseeing the sales performance of the team
- Increasing sales revenue by implementing effective sales strategies
- Building long-lasting customer relationships through excellent customer service
- Overseeing talent acquisition and on the floor training
Captioning Associate
Captel Service Specialists
04.2019 - 04.2020
- Utilizing a keyboard and voice recognition to transcribe conversations verbatim
- Maintaining accuracy by typing proper corrections as necessary
- Maintaining call center standards for accuracy and speed
- Abiding by CapTel's Oath of Confidentiality
- Monitoring technical issues on calls and with equipment and reporting to appropriate staff
Grocery Replenishing Clerk
Kroger
05.2018 - 03.2019
- Stocking shelves with grocery goods and products
- Receiving and unloading merchandise pallets according to established procedures
- Providing customer service and answering grocery questions
- Maintaining cleanliness of the store by rotating and facing shelves
- Organizing displays according to a planogram
- Collaborating with team members to achieve sales targets and maintain a clean, well-stocked store environment
- Providing backup support for other departments when needed, showcasing versatility within the retail environment
Medicine Technician
Midtowne Assisted Living
01.2017 - 01.2018
- Safeguarding patient privacy by adhering to HIPAA regulations when handling sensitive medical information
- Maintaining and counting an accurate medication count, including narcotics
- Administering oral and topical medications
- Helping residents perform activities of daily living and supporting residents with day-to-day activities
- Streamlining the medication distribution process, ensuring accurate documentation and timely delivery to patients
- Ensuring compliance with federal, state, and local regulations through meticulous record-keeping and reporting procedures
- Collaborating with healthcare professionals to optimize patient treatment plans and achieve positive outcomes
Cashier
Albertsons
06.2013 - 08.2016
- Retrieving shopping baskets from parking lots
- Carrying and loading customer's merchandise to their vehicle
- Operating POS register and handling cash, credit, and check transactions
- Scanning, handling, and weighing products accurately to reflect correct merchandise prices
- Applying discounts and coupons during sales as needed
- Staying up to date with current sales and trends in the store
- Assisting customers in finding the correct merchandise and checking prices to make sure they reflect accurately
Education
High School Diploma -
Midlothian High School
Midlothian, TXSkills
- Attention to Detail
- Sales Expertise
- Issue Resolution
- Customer Interaction
- Product Merchandising
- Team Oriented
- Adaptability
Timeline
Results Associate
ResultsCX
10.2023 - 01.2024
Sales Manager
Adam And Eve
10.2022 - 07.2023
Sales Associate
Adam And Eve
06.2021 - 08.2023
Captioning Associate
Captel Service Specialists
04.2019 - 04.2020
Grocery Replenishing Clerk
Kroger
05.2018 - 03.2019
Medicine Technician
Midtowne Assisted Living
01.2017 - 01.2018
Cashier
Albertsons
06.2013 - 08.2016
High School Diploma -
Midlothian High School
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