Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
Generic

Taylor Broussard

Lafayette,Louisiana

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also, a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Medicare Sales Agent

Select Quote
01.2022 - 04.2023
  • Outbound calling customers who may be eligible for Medicare benefits and further assisted those customers with getting health services.
  • Increased Medicare plan enrollments by effectively presenting and explaining plan options to potential clients.
  • Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
  • Maximized sales opportunities, actively identifying new leads through referrals and networking events.

Shift Manager

Walgreens
05.2021 - 01.2022
  • Managing employees per shift, opening, and closing of the store, maintaining property and cleaning, cash handling, stocking of store items.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Remote Call Center Sale Associate

Conduent
08.2020 - 05.2021
  • Assist Inbound caller with purchasing products and services
  • Also assisted with technical support and troubleshooting issues.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.

Call Center Representative

Sitel
03.2020 - 08.2020
  • Answering calls following a simple script, directing customers to other areas of the company to handling the finances of the company.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Store Manager

Life Storage
03.2017 - 03.2020
  • As the store manager at Life Storage, I would accept payments via phone and in person, I would also clean the property and sell the storage to customers
  • I was also responsible for the upkeep of the property and handling the finances of the company.

Front End Cashier Assistant

Walmart
02.2016 - 03.2017
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Maintained a well-stocked and organized cashier area for optimal productivity.
  • Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
  • Handled high-pressure situations with ease, effectively managing long lines during peak hours.

Home Health Caregiver

Leading Health Care Of Louisiana - Lafayette
04.2015 - 02.2016
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Monitored vital signs and reported any abnormalities to medical professionals promptly.
  • Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
  • Conducted regular assessments of patients'' conditions, updating care plans as necessary.
  • Maintained detailed records of patient progress and changes in health status, facilitating effective communication among healthcare providers.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Collaborated with healthcare teams to develop individualized care plans tailored to each patient''s needs.

Environmental Services Housekeeper

Armark
02.2014 - 03.2015
  • Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
  • Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
  • Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
  • Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
  • Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.

Front Desk Receptionist

Staybridge Suites Hotel
07.2013 - 02.2014
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Part Time Drive-Thru Cashier

Taco Bell
01.2013 - 07.2013
  • Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Improved team productivity by assisting with food preparation during peak hours when needed.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.

Seasonal Retail Sales Associate

Academy Sports Outdoors
11.2012 - 07.2013
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Cashier

McDonald's
01.2012 - 11.2012
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Science - Business Administration And Management

University of Louisiana At Lafayette
Lafayette, LA
05.2021

Associate of Science - Business Administration

South Louisiana Community College
Lafayette, LA
12.2018

Skills

  • Google Programs (Chat, Chrome, Gmail, Drive, Calendar), Microsoft Office (Word, Excel, PowerPoint, Spreadsheets), Zoom, Typing at 45 WPM, General Computer skills
  • Stock Replenishment
  • Cash Handling Accuracy
  • Upselling Strategies
  • Customer Engagement
  • Transaction Processing
  • Building Rapport
  • Appointment Scheduling
  • Data Entry
  • Scheduling
  • Paperwork Processing
  • Consultative Sales
  • Vital Signs Monitoring
  • Chronic Disease Management
  • Medical Equipment Operation
  • Palliative Care
  • Inventory Control
  • Customer Service
  • Operations Management
  • Quality Assurance
  • Staff Management
  • Strategic Selling
  • Food Storage
  • Grilling
  • ServSafe
  • Safe Food Handling
  • Call Control
  • Account Updating
  • Customer Relationship Management
  • Sales Closing
  • Staff Development
  • Expense Tracking
  • Policy Implementation

Additional Information

Volunteer Work:


Served in a Soup Kitchen - St. Josephs Dinner


Aid in my Church community - St. Genevieve Church



Timeline

Medicare Sales Agent

Select Quote
01.2022 - 04.2023

Shift Manager

Walgreens
05.2021 - 01.2022

Remote Call Center Sale Associate

Conduent
08.2020 - 05.2021

Call Center Representative

Sitel
03.2020 - 08.2020

Store Manager

Life Storage
03.2017 - 03.2020

Front End Cashier Assistant

Walmart
02.2016 - 03.2017

Home Health Caregiver

Leading Health Care Of Louisiana - Lafayette
04.2015 - 02.2016

Environmental Services Housekeeper

Armark
02.2014 - 03.2015

Front Desk Receptionist

Staybridge Suites Hotel
07.2013 - 02.2014

Part Time Drive-Thru Cashier

Taco Bell
01.2013 - 07.2013

Seasonal Retail Sales Associate

Academy Sports Outdoors
11.2012 - 07.2013

Cashier

McDonald's
01.2012 - 11.2012

Bachelor of Science - Business Administration And Management

University of Louisiana At Lafayette

Associate of Science - Business Administration

South Louisiana Community College

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Taylor Broussard