Taylor Brown
Hickory,NC
Summary
Knowledgeable educator with background in substitute teaching. Engaged students through interactive lessons and maintained positive classroom environment. Demonstrated adaptability and effective classroom management skills.
Overview
13
13
years of professional experience
Work History
Substitute Teacher, K-12/Child Nutrition Specialist
Cataewba County Schools
04.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Shopper/Delivery
Instacart
12.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
PVD
UPS
11.2023 - 12.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Sales Associate
Old Navy
09.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Massage Therapist/ Front Desk
Gräfin Blau
01.2023 - 07.2023
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
PVD
UPS
11.2022 - 01.2023
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Caretaker/Teacher
Alexander Opportunities
03.2022 - 12.2022
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Organized transportation for residents to appointments, improving access to essential services.
- Developed personalized care plans, addressing unique needs of each resident.
Server
Notions
08.2020 - 01.2021
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Promoted great customer service by remaining attentive to guest needs
- Controlled flow of food from kitchen to dining room to meet time targets
Server
Fourk
02.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Placement Coordinator
Catawba Valley Staffing
01.2018 - 08.2018
- Conducted thorough candidate assessments to determine skills, strengths, and areas for improvement, ensuring successful placement in appropriate roles.
- Conducted regular follow-ups with placed candidates to ensure ongoing success in their new roles while addressing any concerns promptly.
- Maintained accurate records of all candidate interactions as well as job openings managed throughout the placement process.
Respool Operator
Prysmian Group
02.2018 - 05.2018
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assembled products according to changing daily work orders and specific customer needs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
Server
Outback
07.2017 - 02.2018
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Data Analyst
Transportation Insight
11.2015 - 04.2017
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Facilitated knowledge sharing by creating centralized data repository accessible to all relevant parties.
- Produced monthly reports using advanced Excel spreadsheet functions.
Sales Associate/Cashier
Bath & Body Works
08.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative/ Sales Associate
Converges/AT&T
01.2015 - 08.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Restaurant Hostess
Outback
10.2014 - 01.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Chick-Fil-A
08.2011 - 05.2014
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Graduate Certificate - Massage And Body Work Therapy
Maiden School of Massage And Body Work Therapy
Maiden, NC01-2021
High School Diploma -
Fred T Foard
Newton, NC06-2013
Skills
- Fast paced environment
- Curriculum implementation
- Student engagement
- Customer satisfaction measurement
- Customer/Client relations
- Organization skills
- Verbal and written communication
Languages
English
Full Professional
Timeline
Substitute Teacher, K-12/Child Nutrition Specialist
Cataewba County Schools
04.2024 - Current
Shopper/Delivery
Instacart
12.2023 - Current
PVD
UPS
11.2023 - 12.2023
Sales Associate
Old Navy
09.2023 - 12.2023
Massage Therapist/ Front Desk
Gräfin Blau
01.2023 - 07.2023
PVD
UPS
11.2022 - 01.2023
Caretaker/Teacher
Alexander Opportunities
03.2022 - 12.2022
Server
Notions
08.2020 - 01.2021
Server
Fourk
02.2019 - 01.2020
Respool Operator
Prysmian Group
02.2018 - 05.2018
Placement Coordinator
Catawba Valley Staffing
01.2018 - 08.2018
Server
Outback
07.2017 - 02.2018
Data Analyst
Transportation Insight
11.2015 - 04.2017
Sales Associate/Cashier
Bath & Body Works
08.2015 - 12.2015
Customer Service Representative/ Sales Associate
Converges/AT&T
01.2015 - 08.2015
Restaurant Hostess
Outback
10.2014 - 01.2015
Cashier
Chick-Fil-A
08.2011 - 05.2014
Graduate Certificate - Massage And Body Work Therapy
Maiden School of Massage And Body Work Therapy
High School Diploma -
Fred T Foard
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