Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Taylor Brown

Lyndon,KY

Summary

Resourceful Healthcare Manager known for high productivity and efficient task completion. Skilled in strategic planning, operational leadership, and quality assurance to ensure optimal healthcare delivery. Excel in communication, team building, and problem-solving to foster collaborative environments and improve patient outcomes.

Skilled in leading healthcare facilities through periods of significant change and improvement, with hands-on experience in strategic planning, staff development, and operational management. Known for strengths in enhancing patient care quality, implementing cost-saving measures without compromising service delivery, and fostering interdisciplinary collaboration. Demonstrated ability to improve patient satisfaction scores and streamline hospital processes for better efficiency across various departments.

Medical documentation professional with proven ability to assist healthcare providers by meticulously recording patient data and managing records. Known for reliable teamwork and adaptability in dynamic environments, ensuring smooth operations and accurate documentation. Brings strong analytical skills and unwavering commitment to quality.

Overview

10
10
years of professional experience

Work History

Medical Scribe

First Urology
09.2024 - Current
  • Used Isalus to input information into computerized patient record system.
  • Collaborated with healthcare professionals to ensure timely completion of all necessary documentation, facilitating proper billing and reimbursement processes.
  • Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
  • Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
  • Reduced physician workload by taking on additional administrative tasks as needed, such as retrieving laboratory results and organizing patient files.
  • Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
  • Promoted a positive work environment through proactive collaboration with team members and adherence to established protocols and procedures.
  • Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
  • Received consistent positive feedback from supervisors for attention to detail, commitment to accuracy, and dedication to providing high-quality scribe support.
  • Adapted quickly to new technologies and software platforms utilized within the medical facility, ensuring seamless integration into daily workflow processes.
  • Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Streamlined workflow for attending physicians by organizing notes according to specified templates, enabling quicker review of pertinent information before finalizing documentation.

Lead Host

Crossover Health
12.2022 - 09.2024
  • Developed and implemented strategies to improve patient care quality.
  • Created and maintained medical records of patients.
  • Ensured compliance with relevant regulations and standards.
  • Provided training to new employees on company policies and procedures.
  • Assisted in recruiting, hiring, orienting, evaluating and disciplining staff members.
  • Resolved conflicts between staff members or between staff members and patients.
  • Analyzed data related to patient outcomes, satisfaction scores.
  • Conducted regular meetings with staff members to discuss issues or concerns regarding patient care or safety protocols.
  • Maintained a safe working environment for all medical personnel by adhering to safety guidelines.
  • Organized educational seminars for medical staff on topics related to current trends in healthcare.
  • Reviewed daily operations logs from various departments and identified areas of improvement.
  • Responded promptly to inquiries from patients, family members or other physicians and clinicians.
  • Established protocols for responding effectively during emergency situations.
  • Participated in community outreach programs aimed at promoting public awareness about healthcare services offered by the organization.
  • Communicated with patients with compassion while keeping medical information private.
  • Explained policies, procedures and services to patients.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Assisted two different markets across two enterprise clients in two different to assist in staffing, training and clinic operations improvements.

Host

Crossover Health
02.2022 - 12.2022
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Ordered and maintained supply inventory for medical office.
  • Performed bookkeeping duties, preparing and sending financial statements or bills.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Checked patients in and out for appointments and collected co-payments.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Protected patients by observing strict HIPAA guidelines.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.

Assistant Store Manager

Sally Beauty
10.2020 - 12.2021
  • Responsible for promoting high-quality customer service and sales in a fast-paced retail environment
  • Report daily sales metrics for stores grossing to district and area management teams
  • Produce weekly schedule for store personnel based on location needs
  • Maintain a positive, supportive, growth-oriented environment for subordinates
  • Implements and maintains accurate, organized, and appealing planograms
  • Complete weekly inventory audits
  • Integral part of management team across multiple store locations grossing $500-750k annually

Patient Access Registrar

University of Louisville Hospital
12.2020 - 07.2021
  • Received and interviewed patients while maintaining an efficient and effective patient flow
  • Obtained and entered completed and accurate patient demographic, guarantor, and insurance information
  • Assured completion of forms for signatures, authorizations, and consents
  • Reviewed patient insurance information and assigned appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing
  • Audited and corrected all patient accounts with necessary changes and most current information to ensure accuracy of billing
  • Maintained strict confidentiality of all patient information and maintained awareness of individual patient needs and wait times for registration

Floral Sales Manager

Native Floral Group
05.2020 - 10.2020
  • Responsible for merchandising and continued maintenance/restock of floral case in high-volume vendor location (Costco of Bardstown Rd
  • & Norton Commons)
  • Tracked and logged daily inventory counts to ensure accuracy of daily deliveries
  • Managed sales projections and minimized shrink

Customer Service Representative

Churchill Downs
06.2018 - 08.2020
  • High-volume call-center environment operating switchboard to assist guest questions, comments, and concerns
  • Liaison between guests and outside departments
  • Managed email and social media accounts for Guest Services department to assist guests with their needs
  • Provided face-to-face customer service as needed throughout Churchill Downs property
  • Recipient of CARE Award for creating an above-and-beyond customer experience

Retail Store Manager

Spirit Halloween Super Store
07.2019 - 11.2019
  • Scheduled employee shifts
  • Responsible for recruiting and on-boarding of team of 20+ members
  • Maintained high-quality customer satisfaction in extremely high-paced seasonal retail environment
  • Achieved sales plan on multiple occasions resulting in four increases resulting in sales exceeding $285,000 over a three-month season
  • Store manager duties including but not limited to: cashier transactions, sales floor operations, receiving and documenting shipments and regular inventory counts, and ongoing meetings with district sales manager to ensure profitability

Life Skills Trainer/Med Tech.

Neuro Restorative
12.2017 - 06.2018
  • Assisted participants with Adult Daily Living activities in accordance to post-injury and recover plan of care
  • Planned community outings with participants to promote post-injury wellness and quality of life
  • Engaged participants in stimulating rehabilitative activities at the direction of a medical practitioner
  • Reviewed and updated client charts and made updates to participant Medication Administration Record
  • Organized and audited participants’ med planners/boxes; placed refill orders as needed
  • Communicated promptly with doctor’s offices about participant visits

Resident Assistant

Elmcroft Senior Living
04.2015 - 09.2015
  • Engaged participants in cognitively-stimulating activities and assisted with ADLs in accordance to participant plan of care
  • Led teams tasked with coordinating activities and social engagement for participants
  • Ensured medications were administered and taken properly per provider guidelines

Education

High School Diploma - Business Communications Magnet Career Academy

Pleasure Ridge Park High School
01.2015

Skills

  • Appointment Scheduling
  • Policy Adherence
  • Stress Tolerance
  • Follow-up skills
  • Strong interpersonal skills
  • Record maintenance
  • Medical terminology knowledge
  • Insurance Verification
  • Patient Education
  • Problem-Solving
  • Work Quality Evaluation
  • Registration management
  • Insurance company knowledgeable
  • HIPAA Compliance
  • Multitasking and Organization
  • Training Coordination
  • Team Collaboration
  • Insurance Billing
  • Relationship Building
  • EMR
  • Process Improvement
  • Phone and Email Etiquette
  • Team Leadership

Accomplishments

  • Supervised team of 25 staff members.
  • Collaborated with manager in the development of national SOP roll out for upcoming patient platform.

Timeline

Medical Scribe

First Urology
09.2024 - Current

Lead Host

Crossover Health
12.2022 - 09.2024

Host

Crossover Health
02.2022 - 12.2022

Patient Access Registrar

University of Louisville Hospital
12.2020 - 07.2021

Assistant Store Manager

Sally Beauty
10.2020 - 12.2021

Floral Sales Manager

Native Floral Group
05.2020 - 10.2020

Retail Store Manager

Spirit Halloween Super Store
07.2019 - 11.2019

Customer Service Representative

Churchill Downs
06.2018 - 08.2020

Life Skills Trainer/Med Tech.

Neuro Restorative
12.2017 - 06.2018

Resident Assistant

Elmcroft Senior Living
04.2015 - 09.2015

High School Diploma - Business Communications Magnet Career Academy

Pleasure Ridge Park High School

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Taylor Brown