Taylor Brown
North Palm Beach
Summary
Experienced with coordinating patient care activities, ensuring efficient scheduling and communication. Utilizes strong organizational and multitasking abilities to manage patient needs and administrative tasks smoothly. Knowledge of healthcare protocols and patient management to maintain high standards of care.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
Advanced Cancer Surgery and Digestive Health
05.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Greeted and assisted patients with check-in procedures.
Or Patient Scheduler- Unit Clerk Secretary
Bethesda Hospital East
11.2020 - 05.2022
- Extracts patient demographic data from surgical information sheets and inputs into operating room information system
- Obtains preliminary reports
- Answer incoming calls promptly, politely, and professionally
- Obtains preliminary operating room scheduling information from clinical and surgical services and enters into scheduling system
- Faxes booking slips to the appropriate facility to notify reps of equipment being in use with correct date, time, and facility
- Determines the order in which patients are scheduled, by coordinating with surgeon’s office, by reviewing procedures, time needed, and size of operating room available
- Posts add on cases and emergency cases to scheduling system as required, reviews wait list and schedules cases as rooms become available
- Communicates the need for special instruments, supplies and equipment to each team as needed
- Document’s surgeon’s special requests
- Provides occasional guidance to the primary function of others including training
Front Desk Medical Assistant
Kateb Medical
06.2020 - 11.2020
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Organized and maintained medical forms and office stationary required for front desk.
- Contact insurance companies regarding benefits and eligibility.
- Respected and maintained the privacy of agency clients, assuring client confidentiality.
- Great end log in patients at office and urgent care clinic
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Acted as liason and triaged between physician and patient walk in, wanting immediate appointment.
- Responsible for scheduling appointments, kept patient’s information updated in computer, performed other clerical duties as needed.
- Managed answering more than one phone line, email or fax inquiries.
Front Desk Medical Assistant
MD Plus Family and Urgent Care
06.2020 - 11.2020
- Triaged patients and obtain chief complaint, medical histories and medication intake.
- Ensured cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
- Managed reception and office duties for fast-paced facility with minor emergency services care.
- Respected and maintained the privacy of agency clients, assuring client confidentiality.
- Responsible for daily bank deposits, collection of copays, and cash flow tracking.
- Acted as liason and triaged between physician and patient walk in, wanting immediate appointment.
- Responsible for scheduling appointments and referrals, kept patient’s information updated in computer.
Brand Representative & Cycling Instructor
Rise 31
05.2019 - 09.2019
- Teach individual and team sports to participants through instruction and demonstration, utilizing knowledge of sports techniques and of participants’ physical capabilities.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer and office machines
Sales Associate
International Polo Club: Social Scene
06.2018 - 05.2019
- Assisted customers with purchases, orders, and address complaints.
- Sales Associate to customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Education
High School Diploma -
PARK VISTA COMMUNITY HIGH SCHOOL
Lake Worth, FL05.2016
Skills
- Critical thinking skills
- Flexibility
- Patient registration
- Patient care
- Organization
- Scheduling
- Medical Terminology
- Customer Service
- Ability to work independently
- Computer skills
Timeline
Patient Care Coordinator
Advanced Cancer Surgery and Digestive Health
05.2022 - Current
Or Patient Scheduler- Unit Clerk Secretary
Bethesda Hospital East
11.2020 - 05.2022
Front Desk Medical Assistant
Kateb Medical
06.2020 - 11.2020
Front Desk Medical Assistant
MD Plus Family and Urgent Care
06.2020 - 11.2020
Brand Representative & Cycling Instructor
Rise 31
05.2019 - 09.2019
Sales Associate
International Polo Club: Social Scene
06.2018 - 05.2019
High School Diploma -
PARK VISTA COMMUNITY HIGH SCHOOL
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