Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Brown

Bossier City

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.

Overview

9
9
years of professional experience

Work History

Ophthalmic Medical Technician

BEI
03.2023 - Current
  • Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
  • Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
  • Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
  • Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
  • Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
  • Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
  • Increased patient satisfaction with compassionate care during difficult procedures such as dilation or contact lens fittings.
  • Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
  • Ensured continuity of care by collaborating closely with other team members on shared patients, promoting integrated approaches to their treatment plans.
  • Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
  • Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement in service delivery.
  • Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.

Patient Access Representative

Willis Knighton Health Systems
05.2021 - 03.2023
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Received patient deductibles and co-pay amounts.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Accomplished multiple tasks within established timeframes.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Worked 50+ hours weekly to ensure all shifts were fully staffed.
  • Created PowerPoint presentations for employee development purposes.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Communicated with patients regarding payments on outstanding accounts.
  • Maintained current and accurate medical records for patients.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.

Shift Lead, Front of House

Giuseppe’s Pastacaffe
08.2017 - 05.2021
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Performed cash handling activities and secured nightly bank deposits.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Maintained a positive team environment by encouraging teamwork and respect in accordance with the company mission.
  • Replenished food items, paper products and canned goods to keep the pantry well-stocked during busy periods.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Keeps the register accurate through correct billing, payment processing and cash management practices.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Teacher

Cornerstone Child Development Center
09.2016 - 12.2017
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Implemented self-made curriculum to enhance classes with learning-focused activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Education

Northwood High School
05.2015

Skills

  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Team-Oriented and Cooperative
  • Time Management
  • Organized and Efficient
  • Calm and Effective Under Pressure
  • Caring and Empathetic

Timeline

Ophthalmic Medical Technician

BEI
03.2023 - Current

Patient Access Representative

Willis Knighton Health Systems
05.2021 - 03.2023

Shift Lead, Front of House

Giuseppe’s Pastacaffe
08.2017 - 05.2021

Teacher

Cornerstone Child Development Center
09.2016 - 12.2017

Northwood High School

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