Taylor Brown
Mobile
Summary
Dynamic customer service professional with a proven track record at Chipotle Grill, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction and training new staff. Committed to teamwork and reliability, consistently achieving sales targets while maintaining a clean and organized work environment.
Overview
12
12
years of professional experience
Work History
Cashier/Crew Member
Chipotle Grill
10.2025 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized work areas to ensure compliance with health standards.
- Assisted in training new hires on cash handling procedures and customer service protocols.
- Resolved customer inquiries and concerns with professionalism to enhance satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented cash management practices to minimize discrepancies and ensure accuracy.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Sales Specialist
Verizon Wireless
10.2024 - 11.2025
- Assisted customers in selecting wireless plans and devices, enhancing overall customer satisfaction.
- Managed inventory levels, ensuring product availability and timely restocking of popular items.
- Collaborated with team members to execute promotional campaigns, increasing foot traffic and sales.
- Educated customers on device features and services, facilitating informed purchasing decisions.
- Conducted market research to identify trends, informing sales strategies and product offerings.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer Care Representative
Alight Solutions
10.2022 - 10.2024
- Assisted customers with inquiries, providing timely and accurate information.
- Handled customer complaints, resolving issues efficiently to enhance satisfaction.
- Processed transactions using CRM software, ensuring data accuracy and integrity.
- Collaborated with team members to improve service delivery and streamline processes.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Licensed Insurance Agent
The Powell Agency
01.2022 - 10.2022
- Developed and maintained client relationships to assess insurance needs and provide tailored coverage options.
- Conducted thorough policy reviews to ensure compliance with regulations and accuracy of information.
- Educated clients on various insurance products, enhancing understanding of coverage benefits and limitations.
- Processed claims efficiently, ensuring timely resolution and customer satisfaction throughout the experience.
- Collaborated with underwriters to determine risk factors and set appropriate premiums for policyholders.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Provided coverage option information to assist clients in protecting assets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Certified Nursing Assistant
Providence Hospital
11.2013 - 09.2021
- Assisted nursing staff with daily patient care tasks, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing personnel promptly.
- Provided support in activities of daily living, enhancing patient independence.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records systems.
- Collaborated with interdisciplinary teams to develop patient care plans effectively.
- Trained new staff on protocols and procedures, fostering a cohesive team environment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Coordinated with external healthcare providers, ensuring comprehensive care by sharing patient information and updates.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Lillie B Williamson
Mobile, ALSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
- Complex Problem-solving
- Merchandise restocking
- POS system operations
- Staff training
- Attention to detail
- Empathy and patience
- Data entry
- Basic math
Timeline
Cashier/Crew Member
Chipotle Grill
10.2025 - 03.2026
Sales Specialist
Verizon Wireless
10.2024 - 11.2025
Customer Care Representative
Alight Solutions
10.2022 - 10.2024
Licensed Insurance Agent
The Powell Agency
01.2022 - 10.2022
Certified Nursing Assistant
Providence Hospital
11.2013 - 09.2021
High School Diploma -
Lillie B Williamson