Taylor Brunette
Ludington,MI
Summary
Resourceful Operations Officer known for high productivity and efficient task completion. Specialize in process optimization, strategic planning, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and project success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Officer
Ludington State Park
Ludington, MI
05.2024 - 09.2024
- Analyzed customer feedbacks to identify areas where improvements can be made in terms of service delivery.
- Enforced park rules and regulations to maintain a safe environment for visitors.
- Inspected trails for hazards or maintenance issues and performed necessary repairs.
- Managed visitor traffic flow within designated areas of the park.
- Provided visitors with information about park programs, facilities, and services.
- Maintained records of all park activities and incidents.
ABA Technician
Centria Autism Services
Manistee, MI
05.2023 - 12.2023
- Adhered to ethical standards established by the American Psychological Association.
- Instructed family members on how to implement behavior plans at home.
- Created visual supports such as picture schedules, first and then boards.
- Attended professional development workshops and conferences related to ABA technology.
- Maintained accurate records of all activities related to client treatment plans.
- Provided guidance and support for families dealing with behavioral issues at home.
- Promoted positive behaviors through verbal praise and tangible rewards.
Peer Support Specialist
CMH
Ludington, MI
02.2021 - 11.2021
- Provided follow-up care after discharge from clinical settings or other programs.
- Provided crisis intervention services to individuals in need of emotional and mental support.
- Created educational materials for staff members related to peer support services.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Assisted with administrative tasks such as scheduling appointments or updating contact information.
- Encouraged open communication between all parties involved in the client's case.
Customer Service Representative
Cricket Wireless
Ludington, MI
05.2019 - 07.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Elderly Caregiver
Village Manor
Ludington, MI
05.2017 - 07.2018
- Monitored vital signs and reported changes to medical team.
- Communicated effectively with family members on progress of client's health condition.
- Administered medications according to physician instructions.
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Transported clients to doctor appointments or other necessary outings.
Dining Room Manager
Sherman Oaks
Ludington, MI
05.2015 - 07.2016
- Supervised the staff to ensure proper service standards were met.
- Enforced health codes regulations within the restaurant environment.
- Participated in local community activities related to promoting the business.
- Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
- Trained new employees on customer service, safety protocols, and restaurant policies.
- Resolved customer complaints quickly and efficiently while maintaining excellent customer service standards.
Restaurant Hostess
Sportsman's Restaurant And Lounge
Ludington, MI
05.2011 - 07.2011
- Oversaw dining room operations to guarantee that all guests received exceptional service..
- Managed reservations, waitlists, and special requests for large parties.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Associate of Arts -
West Shore Community College
Scottville, MI05-2018
Bachelor of Science - Education
Ferris State University
Big Rapids, MISkills
- Operational Efficiency
- Organizational Efficiency
- Procedure optimization
- Procedure improvement
- Office Administration
- Employee productivity
Certification
- cpr
- child/first aid
- aba
References
References available upon request.
Timeline
Operations Officer
Ludington State Park
05.2024 - 09.2024
ABA Technician
Centria Autism Services
05.2023 - 12.2023
Peer Support Specialist
CMH
02.2021 - 11.2021
Customer Service Representative
Cricket Wireless
05.2019 - 07.2020
Elderly Caregiver
Village Manor
05.2017 - 07.2018
Dining Room Manager
Sherman Oaks
05.2015 - 07.2016
Restaurant Hostess
Sportsman's Restaurant And Lounge
05.2011 - 07.2011
Associate of Arts -
West Shore Community College
Bachelor of Science - Education
Ferris State University
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