Taylor Buffington
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level PSR position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
UPMC Pinnacle
04.2023 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Facilitated communication between patients and various departments and staff.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Receptionist
Shear Delight Salon
06.2022 - 04.2023
- Collect payments, processed transactions and updated relevant records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Downtime Salon And Spa
12.2021 - 06.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Managed multiple tasks and met time-sensitive deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
Gas Station Attendant
Exxon Mobil
01.2020 - 12.2021
- Assisted with inventory management, helping to keep stock levels consistent and update.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Created attractive merchandise display to entice customers to make purchases.
- Trained and mentored new employees on company procedures and safety protocols.
- Built trustful relationships with customers to encourage return visits.
Education
High School Diploma -
Tri-Valley High School
Hegins, PA06.2021
Skills
- Data Collection
- Attention to Detail
- Patient confidentiality
- Patient Intake
- Payment Calculation
- Communicating to Patients and Families
- Documenting and Recording Information
- Healthcare industry understanding
- Scheduling appointments
- Caring and Empathetic
- HIPAA Compliance
- Directing callers
Timeline
Patient Service Representative
UPMC Pinnacle
04.2023 - Current
Receptionist
Shear Delight Salon
06.2022 - 04.2023
Receptionist
Downtime Salon And Spa
12.2021 - 06.2022
Gas Station Attendant
Exxon Mobil
01.2020 - 12.2021
High School Diploma -
Tri-Valley High School