Summary
Overview
Work History
Skills
Timeline
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Taylor Bumpous

Nashville,TN

Summary

Driven professional with extensive experience in the hospitality sector, notably at Longhorn Steakhouse. Excelled in beverage preparation and customer service expertise, surpassing performance goals through a customer-centric approach. Demonstrated ability to manage high-volume environments and enhance sales through suggestive selling, backed by an engaging personality and a strong foundation in health codes compliance.

Overview

13
13
years of professional experience

Work History

Bartender

Longhorn Steakhouse
04.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Customer Service Professional

Longhorn Steakhouse
03.2021 - Current
  • Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers by answering questions and responding to inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Server

Longhorn Steakhouse
03.2021 - 04.2023
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Bartender

Ocharleys
08.2011 - 08.2018
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Skills

  • Basic accounting
  • Food Service
  • Beverage Preparation
  • Suggestive Selling
  • Payment Processing
  • Food Preparation
  • Menu Memorization
  • Food Running
  • Health codes compliance
  • New Hire Training
  • Professional Appearance
  • Preparing garnishes
  • Clear and effective communication
  • Sales expertise
  • Responsible Alcohol Service
  • Wine and liquor knowledge
  • Group reservations management
  • Performance Improvement
  • Highly reliable
  • Customer service expertise
  • Organizational ability
  • ABC standards
  • Staff Management
  • Engaging personality
  • Outgoing Personality
  • Dining room management
  • Handling Difficult Customers
  • Team training and development

Timeline

Bartender

Longhorn Steakhouse
04.2023 - Current

Customer Service Professional

Longhorn Steakhouse
03.2021 - Current

Server

Longhorn Steakhouse
03.2021 - 04.2023

Bartender

Ocharleys
08.2011 - 08.2018

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Taylor Bumpous