Taylor Burger
Crown Point,IN
Summary
Energetic and self-driven professional with a positive attitude and resilience. Thrives on leveraging alternative perspectives to deliver creative solutions that are safe, sustainable, and proactive. Management experience in various industries, demonstrating strong multi-tasking skills and a core value of integrity in all work.
Overview
10
10
years of professional experience
Work History
Customer Service Business Analyst
Shaw Polymers
09.2023 - Current
- Handle multiple sales associates and all their customers/accounts
- Manage all logistics between suppliers and customers
- Facilitate shipping, receiving, and scheduling of railcars, bulk trucks, truck loads and less than truck loads
- Aid in maintaining the relationships between different departments by learning all facets
- Keep records of inventory, including demurrage, for all customers with accuracy
- Pilot new procedures and programs to roll out to the rest of the department
- Create dispositions for suppliers and warehouses with great attention to detail
- Generate and send accurate invoices in a timely manner for all customers.
Office Manager / Labor Assistant
Holland/Yellow
02.2021 - 10.2023
- Office Manager/Payroll: Responsible for the day to day supervisory of 25 office staff while assisting in overseeing an additional 200 union drivers/dock workers across two terminals
- Monitor attendance, time off requests, vacation/sick time, FMLA and correct time clock punches all with contractual restrictions
- Use Kronos system to manage accurateness of payroll coding for weekly reconciliations
- Research and resolve any employee payroll questions or concerns within a timely manner
- Handle payroll related inquiries, resolve employee issues while providing excellent customer service
- Input status changes for all employee HR or payroll adjustments
- Facilitate new hire and onboarding process for probationary hires through daily conversations with mentors, managers and Human Resources
- Keep and maintain employee confidential files in accordance with policies and confidentiality ethics
- Create, adjust, post and remove job and vacation bids
- Keep and record minutes for all safety meetings within the terminal with great detail and accurateness.
- Labor Assistant: Act as a liaison between management within the company and union stewards and business agents
- Draft, issue, and monitor employee disciplinary letters to reflect proper progression and union article
- Assist Human Resources in understanding of contractual language in a time of disciplinary action
- Make recommendations/decisions for managers for corrective action in compliance with specific contracts
- Serve as a labor relations/employee relations resource and provide insight regarding new facility policies, procedures, programs and activities
- Respond, evaluate and resolve emerging labor issues promptly, appropriately and consistently to leverage and influence outcomes
- Assist Labor Department with compiling and researching cases for grievance hearings
- Present cases at local level and committee grievance hearings
- Ensure accuracy for disciplinary letters, billing, accident and injury reports that are part of personnel files
- Help facilitate labor relations classes for new supervisors/managers.
Customer Service Representative
First Merchants Bank
09.2018 - 02.2021
- Promoted within eight months from a reserve service associate due to high performance at all banking centers
- Provided exceptional customer service on a wide variety of general banking matters that include resolving customer inquiries, problems and complaints and cross selling additional products
- Assessed customer’s financial position to identify personalized needs
- Built client relationships through teleconsulting activities such as face to face meetings or call blocks to meet personal and team sales goals
- Assisted the banking center manager with general administration and operational aspects of the banking center including items such as audits and branch balancing to ensure efficiency.
Coopers Hawk/Grin N Goose/Stoney River Steakhouse
04.2015 - 09.2018
- Hired and Trained new employees on guest expectations, safety procedures, proper food handling, and restaurant protocols
- Worked side by side with management to ensure the success of day to day operations while growing an independent restaurant
- Educated peers in best practices for new Point of Sale system
- Generated and managed weekly schedules for proper staffing.
Education
Bachelor of Science - Criminal Justice
Indiana University Northwest
Skills
- Creative Problem Solving
- Business process improvement
- Cost-benefit analysis
- Staff Management
- Policy Implementation
- Performance Management
- Verbal and written communication
- Product and service knowledge
- Staff Training and Development
- Payroll Processing
References
References available upon request
Timeline
Customer Service Business Analyst
Shaw Polymers
09.2023 - Current
Office Manager / Labor Assistant
Holland/Yellow
02.2021 - 10.2023
Customer Service Representative
First Merchants Bank
09.2018 - 02.2021
Coopers Hawk/Grin N Goose/Stoney River Steakhouse
04.2015 - 09.2018
Bachelor of Science - Criminal Justice
Indiana University Northwest
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