Taylor Burger
Crown Point,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Customer Service Business Analyst
Shaw Polymers
09.2023 - Current
- Handle multiple sales associates and all their customers/accounts.
- Manage all logistics between suppliers and customers
- Facilitate shipping, receiving, and scheduling of railcars, bulk trucks, truck loads and less than truck loads.
- Track, trace, and manage all railcar shipments direct to customers and warehouses.
- Manage bad order railcars or logistical issues timely and efficiently.
- Aid in maintaining the relationships between different departments by learning all facets.
- Keep records of inventory, including demurrage, for all customers with accuracy.
- Pilot new procedures and programs to roll out to the rest of the department.
- Create dispositions for suppliers and warehouses with great attention to detail.
- Generate and send accurate invoices in a timely manner for all customers.
Office Manager / Labor Assistant
Holland/Yellow
02.2021 - 10.2023
- Office Manager/Payroll: Responsible for the day to day supervisory of 25 office staff while assisting in overseeing an additional 200 union drivers/dock workers across two terminals.
- Monitor attendance, time off requests, vacation/sick time, FMLA and correct time clock punches all with contractual restrictions.
- Use Kronos system to manage accurateness of payroll coding for weekly reconciliations.
- Handle payroll related inquiries, resolve employee issues while providing excellent customer service.
- Input status changes for all employee HR or payroll adjustments.
- Facilitate new hire and onboarding process for probationary hires through daily conversations with mentors, managers and Human Resources.
- Keep and maintain employee confidential files in accordance with policies and confidentiality ethics.
- Create, adjust, post and remove job and vacation bids.
- Keep and record minutes for all safety meetings within the terminal with great detail and accurateness..
- Labor Assistant: Act as a liaison between management within the company and union stewards and business agents.
- Draft, issue, and monitor employee disciplinary letters to reflect proper progression and union article.
- Assist Human Resources in understanding of contractual language in a time of disciplinary action.
- Make recommendations/decisions for managers for corrective action in compliance with specific contracts.
- Serve as a labor relations/employee relations resource and provide insight regarding new facility policies, procedures, programs and activities.
- Respond, evaluate and resolve emerging labor issues promptly, appropriately and consistently to leverage and influence outcomes.
- Assist Labor Department with compiling and researching cases for grievance hearings.
- Ensure accuracy for disciplinary letters, billing, accident and injury reports that are part of personnel files
- Help facilitate labor relations classes for new supervisors/managers.
Customer Service Representative
First Merchants Bank
09.2018 - 02.2021
- Promoted within eight months from a reserve service associate due to high performance at all banking centers.
- Provided exceptional customer service on a wide variety of general banking matters that include resolving customer inquiries, problems and complaints and cross selling additional products.
- Assessed customer’s financial position to identify personalized needs.
- Built client relationships through teleconsulting activities such as face to face meetings or call blocks to meet personal and team sales goals.
- Assisted the banking center manager with general administration and operational aspects of the banking center including items such as audits and branch balancing to ensure efficiency.
General Manager / Bartender / Server
Various Restaurants
04.2015 - 09.2018
- Hired and Trained new employees on guest expectations, safety procedures, proper food handling, and restaurant protocols.
- Worked side by side with management to ensure the success of day to day operations while growing an independent restaurant.
- Educated peers in best practices for new Point of Sale system.
- Generated and managed weekly schedules for proper staffing..
Education
Bachelor of Science - Criminal Justice
Indiana University Northwest
Skills
- Creative Problem Solving
- Business process improvement
- Cost-benefit analysis
- Staff Management
- Policy Implementation
- Team collaboration
- Strategic planning
- Product management
References
References available upon request
Timeline
Customer Service Business Analyst
Shaw Polymers
09.2023 - Current
Office Manager / Labor Assistant
Holland/Yellow
02.2021 - 10.2023
Customer Service Representative
First Merchants Bank
09.2018 - 02.2021
General Manager / Bartender / Server
Various Restaurants
04.2015 - 09.2018
Bachelor of Science - Criminal Justice
Indiana University Northwest
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