Taylor Butler

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely arrival for customer needs.
• Directed dispatching, routing, and tracking of 20+ fleet vehicles.
• Generated reports to ensure revenue goals were being obtained.
• Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during busy seasons.
• Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
• Answered phone calls and responded to customer emails.
• Assisted with accounting and payment questions.
• Handled parts and material ordering and ensured total preparation for all technicians.
• Assisted management when out of office including assisting with payroll
• Maintained Purchase Orders inside the computer system and maintained incoming orders.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.

Supervised cleanliness of guest service areas before, during and after services.

Monitored daily checklists and side worksheets to keep other staff members on task.

Maintained knowledge of bar and menu options to be able to make recommendations to upsell premium brands to customers to help boost sales.

Balanced daily registers and generated sales reports for management.

Trained new employees and made sure they felt comfortable in the work environment.

Answered phones to assist to customers and transfer calls to the appropriate staff members if necessary.

Maintained a clean and presentable area to maintain a professional look.

Handled payment processing and provided customers with receipts.

Kept drawers accurate to meet financial targets.

Welcomed patrons warmly and engaged in friendly conversations while assisting them .

Managed customer complaints and rectified issues to complete satisfaction.