Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylor Calloway

Berwyn,IL

Summary

Capable medical records clerk with solid experience in collecting and validating patient data as well as handling and maintaining medical records in licensed healthcare facilities. Possess excellent organizational, multi-tasking, and record-keeping. Skilled at providing excellent service to patients, preparing medical reports, and experience in performing various clerical duties.


Efficient Collections Specialist equipped with the necessary abilities and experience to successfully pursue outstanding collections. Proficient in investigating accounts, reviewing statements, and locating delinquent customers. Handles difficult situations with a calm, analytical approach. Tackles administrative tasks, staying on top of accounts, and file management with ease. Team player with strong attention to detail.


Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling all concerns with patience and tact.


Professional and knowledgeable front desk clerk offering years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

10
10
years of professional experience

Work History

Front Desk Receptionist

CVR Associates Inc.
11.2023 - 04.2024
  • Responsible for operating the front desk to assist participants on the Housing Choice Voucher Program
  • Responsible for collecting, copying, and scanning documents
  • Reciting rules and regulations of the program when assisting participants and applicants
  • Collaborating with co workers to locate documents in filing system needed to process various cases
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments
  • Developed strong working relationships with team members, fostering a positive work environment.

Customer Service Representative

Nan McKay & Associates Inc
04.2022 - 10.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Medical Records Coordinator

Midwest Orthopaedics at Rush
06.2018 - 01.2021
  • Responded to 20 requests daily for release of medical records according to established policies and procedures.
  • Established and maintained confidential and data sensitive work environment, focusing on proper handling of requests by diverse parties.
  • Created new patient charts and verified all legal paperwork.
  • Retrieved patient medical records for physicians, technicians, and staff.

Collections Specialist

GC Services
08.2014 - 08.2015
  • Resolved client billing problems by collecting direct payments and setting up payment plans to collect at least 50% of past due amount same day.
  • Rescued delinquent accounts with good customer relations skills and expert knowledge of available payment options.
  • Educated customers about balances and delinquency issues with detailed documentation of identified problems.

Education

High School Diploma -

Tularosa High School
Tularosa, NM
05.2011

Skills

  • Records maintenance
  • Electronic medical records programs
  • Mail sorting
  • Call transferring
  • Information assistance
  • Call follow-up
  • Switchboard operation
  • Outbound calling
  • Written communication
  • Customer Service
  • Telephone Etiquette
  • Problem-solving skills
  • Administrative Support
  • Courteous and Professional

Timeline

Front Desk Receptionist

CVR Associates Inc.
11.2023 - 04.2024

Customer Service Representative

Nan McKay & Associates Inc
04.2022 - 10.2023

Medical Records Coordinator

Midwest Orthopaedics at Rush
06.2018 - 01.2021

Collections Specialist

GC Services
08.2014 - 08.2015

High School Diploma -

Tularosa High School
Taylor Calloway