Taylor Calvert
Hobart,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Circle Buick GMC
05.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Senior Sales Associate
American Eagle Outfitters, Inc
05.2021 - 05.2023
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Implemented effective marketing strategies for increased product exposure and customer engagement.
- Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
- Collaborated with cross-functional teams to streamline sales processes, resulting in improved workflow efficiency.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
Merchandiser
Victoria's Secret & PINK
08.2020 - 03.2021
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Key Holder
Dry Goods USA
03.2019 - 05.2020
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High School Diploma -
Hobart High School
Hobart, IN06.2020
Skills
- Attention to detail
- Appointment scheduling
- Computer literacy
- Call center experience
- Excellent communication
- Product knowledge
- Conflict resolution
- Adaptability and flexibility
- Strong multitasking
- Customer service orientation
Timeline
BDC Service Representative
Circle Buick GMC
05.2023 - Current
Senior Sales Associate
American Eagle Outfitters, Inc
05.2021 - 05.2023
Merchandiser
Victoria's Secret & PINK
08.2020 - 03.2021
Key Holder
Dry Goods USA
03.2019 - 05.2020
High School Diploma -
Hobart High School
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