Taylor Cameron
Pooler,GA
Summary
Seasoned Operations Manager and talented leader with 10 years of customer experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Global Operations Manager
Maximum Impact Travel
08.2022 - Current
- Chatbot workflow manager. Partnering with marketing and sales team on design and AI deflection.
- Descalations manager for overpayment, refunds and chargebacks.
- Lead correspondent 24-hours a day to customer needs such as visa/passport application assistance, explaining travel plans and itineraries
- Briefing Chief Executive Officer weekly
- Systems Operational Support successfully designing a logical CRM within Click Up managing workflow
- Monitored Civil unrest
- Scouting/traveling and research for new destinations within several countries
- Marketing manager in charge of designing, globally distributing and organizing companies Swag boxes and merch for a database of over 10,000 people
- Worked closely with companies PR team contributing complex ideas
- Developed and presented proposals to 3 different departments for new destinations and opportunities for the business to appeal to a younger clientele
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
- Analyzed visitor feedback surveys to identify areas of improvement within the destination''s offerings or services provided by staff members.
- Organized various community events to showcase the region''s cultural heritage, attracting more visitors annually throughout the U.S., the continent of Africa and Europe
- Mentored and coached team members, fostering a collaborative environment that encouraged innovation and continuous learning.
- Developed short-term goals aligned with long-term strategic objectives to drive organizational growth and sustainability.
- Coordinated the launch of new products or services into global markets, ensuring regulatory compliance and seamless integration into existing systems.
- Streamlined global operations by implementing cost-effective strategies and efficient processes.
- Conducted regular market research analyses to keep abreast of industry trends and competitor activities for informed decision making.
- Optimized logistics networks to ensure timely delivery of products and services across multiple regions.
- Established strong relationships with suppliers, customers, government agencies, and industry partners for mutual benefit.
Global Professional Personal Shopper & Stylist/Make-up Artist
Glam Control
01.2020 - Current
- Developed loyal client relationships through consistent follow-up and communication, resulting in repeat business.
- Expanded clientele base through targeted marketing efforts, including social media promotion and word-of-mouth referrals from satisfied customers.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
- Attended industry events such as trade shows and fashion weeks, staying informed about upcoming trends and establishing connections with vendors for potential collaborations.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Negotiated with retailers to secure exclusive discounts for my clients, ensuring they received the best value for their purchases.
- Educated clients on proper garment care techniques to prolong the life of their investments and maintain overall appearance.
- Organized client wardrobes, assisting in identifying wardrobe gaps and making targeted recommendations for new additions.
- Scheduled appointments efficiently, maximizing time management skills to accommodate multiple clients per day without compromising service quality.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed, maintained and utilized diverse client base.
- Negotiated prices, terms of sales and service agreements.
- Developed strong rapport with clients through attentive listening and effective communication, leading to long-term relationships and repeat business.
Prior Authorization Analyst (CSRII)
Anthem Elevance Health
12.2018 - 03.2020
- Managing a high volume of incoming calls, chats, emails and electronic prior authorizations related to opioids and Botox
- Lead of the departments deescalation's team
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
- sensed data modeling and statistics to integrate high-level business processes with data rules.
- Performed budget analysis to control expenditures and predict future budget needs.
- Responsible for merging systems to the ever-changing system of Express Scripts
- Researches and analyzes data to address operational challenges and customer service issues
- Assisting other reps via chat on how to appropriately satisfy the needs of the Doctor/ P.A
- Performing a medical questionnaire on every call with doctors attempting to receive prior authorization
- Maintained an average of 100% CSAT (customer satisfaction) goal each quarter for the department
- Managing email and fax queues for new prior authorizations
- Processing and communicating approval and denial letters to doctors
- Generated appeals in case of denials of client's cases
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
Gate Ticketing Agent
United Ground Express
09.2017 - 02.2019
- Facilitated smooth boarding processes by verifying passenger documentation prior to departure timeframes accurately.
- Crosstrained in multiple areas of ticketing operations to provide versatile support during peak periods or employee absences.
- Stayed informed on airport security protocols, maintaining compliance with all relevant regulations while assisting passengers through the process.
- Ensured timely resolution of any discrepancies found within booking systems, maintaining accurate records for future reference and analysis.
- Contributed to team goals by meeting or exceeding individual sales targets on a consistent basis.
- Maximized revenue opportunities by identifying upselling possibilities within each transaction or interaction with customers.
- Educated customers on travel regulations and restrictions, preventing potential complications during their journey.
- Improved overall efficiency of ticketing operations by implementing organizational strategies that increased daily productivity levels.
- Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Checked baggage at gate and loaded onto ramp.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Assisted passengers with special needs or accommodations, ensuring a comfortable travel experience.
Senior Contract Writer/Lead Rental Sales Agent
Enterprise Holdings
10.2016 - 02.2019
- Calmly manage and resolve customer situations during pickup and returns, including disorderly customers, and medical emergencies
- Maintained meticulous records of project progress and client communications using project management software tools like Trello or Asana for better organization.
- Audit customer receipts and inspect cars for damage
- Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership
- Review rental agreements with all customers to ensure a complete understanding of our rates and service charges
- Promptly servicing the elite members while effectively resolving all customer service issues
- Performed regular inventory checks, ensuring accurate stock levels for smooth rental operations.
- Collaborated with team members to improve sales strategies and meet monthly targets.
- Processed rental transactions accurately, ensuring timely billing and minimal discrepancies.
- Increased customer satisfaction by providing excellent service and addressing client needs promptly.
- Maintained a high level of professionalism, ensuring positive experiences for clients during interactions.
Global Security Supervisor/Dispatch
Securitas-Gulfstream
10.2014 - 04.2017
- Monitoring and reporting irregularities such as security breaches, facility and safety hazards, and emergency situations
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Specializing in monitoring security cameras across the country for multiple Gulfstream Aerospace facilities
- Responsible for the proper distribution and enforcement of badges for every personnel and guest on site
- Building, improving and maintaining effective relationships with both client employees and customers buying private aircraft
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Life Insurance Agent
American Income Life
10.2015 - 10.2016
- Responsible for corporate and consumer sales and account management
- Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Assisted clients in navigating complex claims processes, ensuring timely payouts and minimal stress during difficult times.
- Expanded referral network through strong relationship-building with industry professionals, leading to increased business opportunities.
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Utilized effective time management skills to manage a large client portfolio efficiently without sacrificing quality of service or attention to detail.
- Politely setting firm appointments while also receiving precise directions to each client's home
- Thoroughly explaining all products in a presentation to every client
- Accountable for identifying sales prospects and turning those prospects into policyholders
- Making major adjustments to existing policyholder's policies
- Leading and influencing families to purchase whole and term life policies by providing simplified explanations to encourage them to buy
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
Salon/Spa Manager (multi-location)
Christol Salon Spa
08.2013 - 09.2014
- Handling celebrity VIP clientele in multiple cities
- Greeted spa guests warmly to create positive first impression of establishment.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Generated reports to track spa performance and make recommendations for improvement.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Recorded product sales into spa's weekly income report.
- Utilized promotions, print and digital marketing to attract new clients.
- Responsible for scouting spaces in other major cities for pop up tradeshows, expos and workshops
- Management of customer resolutions
Government/Licensed Security Supervisor (Multi-site)
Security Assurance Management
10.2013 - 08.2014
- Evaluated security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Coordinated with IT personnel regarding security of digital assets and information systems.
Shift Manager
Dairy Queen
07.2012 - 08.2013
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Carefully interviewed, selected, trained, and supervised staff.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Vocational School -
Advanced Aesthetics Academy
02.2022
High-school -
St. Vincent's Academy
05.2012
Skills
- Chat Support
- Project Management
- Data Analysis
- Integrating Systems
- Customer Retention
- Vendor Sourcing
- Onboarding and Orientation
- Performance Management
- Operations Oversight
- Staff Development
- Expense Reports
- Zendesk
- Technical Support
- Project tracking
- Regulatory Compliance Awareness
- Proposal Development
- Idea Brainstorming
- Strong Research Abilities
- Marketing support
- Promotional Material Development
- Architecting Chat/CRM Tooling
- Critical Thinking
- Decision-Making
- Project Collaboration
- Multitasking
- JIRA
- MS Office
- Staff Supervision
- Sales Support
- Excellent interpersonal skills
- Budget knowledge
- Compliance Management
- Federal Regulations
- Asset Management
- Business Forecasting
- Organizational Development
- Workforce Planning
- Distribution Management
- Logistics Management
- Key Performance Indicators
- Customer Service Management
- Quality Assurance
- KPI Tracking
- Employee Motivation
- Cost Reduction
- Policy Development and Enforcement
- Marketing Strategies
Timeline
Global Operations Manager
Maximum Impact Travel
08.2022 - Current
Global Professional Personal Shopper & Stylist/Make-up Artist
Glam Control
01.2020 - Current
Prior Authorization Analyst (CSRII)
Anthem Elevance Health
12.2018 - 03.2020
Gate Ticketing Agent
United Ground Express
09.2017 - 02.2019
Senior Contract Writer/Lead Rental Sales Agent
Enterprise Holdings
10.2016 - 02.2019
Life Insurance Agent
American Income Life
10.2015 - 10.2016
Global Security Supervisor/Dispatch
Securitas-Gulfstream
10.2014 - 04.2017
Government/Licensed Security Supervisor (Multi-site)
Security Assurance Management
10.2013 - 08.2014
Salon/Spa Manager (multi-location)
Christol Salon Spa
08.2013 - 09.2014
Shift Manager
Dairy Queen
07.2012 - 08.2013
Vocational School -
Advanced Aesthetics Academy
High-school -
St. Vincent's Academy
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