Taylor Campbell
Killeen,TX
Summary
Licensed Esthetician with 1 year of in-spa experience providing skincare services and exceeding retail goals; as well as 3+ years of business management and administrative experience. My passion for skin care education paired with my friendly, kind demeanor supports my dedication to providing a quality experience to clients.
Overview
8
8
years of professional experience
Work History
License Esthetician
Massage Envy (North Round Rock)
Round Rock, TX
01.2021 - Current
- Perform standard and advanced facial services offered by Massage Envy; promote addition of enhancements to all facial services
- Recommend addition of advanced facial treatments to client's regimen; convert standard facial services to advanced treatments in alignment with client's needs and goals
- Consult and collaborate with clients to identify skin concerns, assess current state of skin, and develop treatment plan and daily skin care regimen to achieve desired results
- Educate clients on skin health and conditions, benefits of routine facial services, and purpose and function of products or ingredients
- Drive client retention through honest, empathetic connection to build trust and establish relationships with clients
- Recommend purchase of PCA, Jan Marini, and Obagi products that fit client's needs and goals while educating on the value of products and how to utilize them at home
- Provide a safe, therapeutic environment that encourages wellness and relaxation
- Sanitize and disinfect equipment as well as treatment room in compliance with company and state regulations
Assistant General Manager
Massage Envy (South Round Rock)
Round Rock, TX
02.2020 - 01.2021
- Oversee Front Desk Associate team performance through consistent coaching to improve their customer service and sales skills
- Coordinate maintenance of clinic cleanliness in compliance with COVID-19 policies and procedures
- Promote the value of total body care by educating clients on offered services as well as the benefits of receiving regular massage, skin care and stretch services
- Support skin care side of business by assisting clients with product inquiries and securing retail sales, as well as promoting facials and advanced skin care services
- Respond to and resolve client concerns while upholding Massage Envy brand values and policies
- Collaborate with General Manager to address clinic operations, team needs, and the achievement of sales goals, as well as build workplace culture, communicate and enforce company policies and procedures to team, and conduct interviews
- Perform scheduling, inventory processes and ordering, and complete payroll
Front Desk Associate
Massage Envy (North Round Rock)
Round Rock, TX
07.2019 - 02.2020
- Convert guests to members through selling the Massage Envy Wellness Program
- Promote the value of total body care by educating clients on offered services as well as the benefits of receiving regular massage, skin care and stretch services
- Encourage clients to purchase home-care retail products that enhance and extend the positive impact of the services they receive, based on the service provider’s recommendations
- Deliver a complete “full-circle” experience by empathetically connecting with clients and collaborating with service providers to meet the clients' needs
- Greet and engage with clients upon arrival, answer phone calls, book clients for future services using Meevo booking system, and address client questions or concerns (within my jurisdiction)
- Upkeep clinic cleanliness, organization, and laundry; prepare hot towels for therapist use during services
- Assist in retail and back bar inventory replenishment
Cosmetic Sales Associate - Edge Shop
Dillard's
Austin, TX
12.2018 - 04.2019
- Greet and engage with guests to provide exceptional guest service through consultations and product demonstrations; build and sustain clientele using Clientele-at-Dillard's system
- Provide makeup application services per request or appointment
- Maintain inventory stock, cleanliness, and organization of cosmetic counter
- Update counter visuals weekly; complete individual brand resets (planograms)
- Complete inventory related processes as assigned - process damages and claims; report weekly inventory adjustments to Cosmetics Area Sales Manager
- Sales support for brand focus days, corporate generated events, and corporate generated brand promotions in all cosmetic counters
Retail Operations Manager
Ulta Beauty
Austin, TX
04.2018 - 11.2018
- Oversee, coach, and develop Merchandise and Service Coordinator
- Receive and process shipment while leading shipment team
- Stocking, cleaning, and completing weekly merchandising updates
- Train team members to proficiently perform regular merchandising and uphold store standards
- Coach and develop team to increase rewards program and credit results, while driving retail sales as the acting Guest Experience Manager (GEM)
- Sales support for brand focus days and corporate generated events
- Complete daily and weekly paper work
- File loss prevention reports and complete inventory related processes, such as process damages, claims, and known theft; adjust and report inventory weekly
- Support salon business by assisting with answering phone calls, booking appointments using ShortCuts booking system, addressing client concerns and issues (within my jurisdiction), and light cleaning duties
Merchandise and Service Coordinator
Ulta Beauty
Austin, TX
05.2017 - 04.2018
- Receive and process shipment while leading shipment team
- Train team members to proficiently merchandise and maintain store standards
- Coach and develop team to produce rewards program and credit results, while driving retail sales as the acting Guest Experience Manager (GEM)
- Sales support for brand focus days and corporate generated events
- Complete weekly paper work
- File loss prevention reports and complete inventory related processes, such as process damages, claims, and known theft; adjust and report inventory weekly
- Support salon business by assisting with answering phone calls, booking appointments using ShortCuts booking system, addressing client concerns and issues (within my jurisdiction), and light cleaning duties
Prestige Beauty Advisor
Ulta Beauty
Austin, TX
11.2016 - 05.2017
- Greet and engage with guests to provide exceptional service
- Cashier; Increase guest loyalty through rewards program
- Sales support for brand focus days and corporate generated events
- Captained "Event Champion" with a mission to lead team in securing appointment bookings for corporate generated events; greet guests plus collaborate with brand partners to provide a quality experience and exceed sales goals of events
- Uphold organization and cleanliness of store to company standards
- Shipment processing and store merchandising
Student Manager
Kinsolving Dining Hall
Austin, TX
08.2015 - 06.2017
- Train new team members to serve diners, replenish in-line food, and perform routine cleaning and closing duties
- Oversee and assist team in food replenishment and distribution, as well as uphold cleanliness of food lines, food storage, and dining room during and after shift in compliance with federal and state Health and Safety Codes
- Verify cleanliness and completion of closing duties with team members at end of shift
- Cashier
IT Assistant
Goodwin-Lasiter-Strong
Lufkin, TX
05.2015 - 01.2016
- Scan architecture and engineering drawings into computer database
- Maintain organization of computer database and physical storage of drawings
- Recycle and exchange materials between different office locations of firm
- Assist with keeping the office tidy
- Run errands as needed
Education
Certificate of Course Completion - Cosmetology - Esthetics
Avenue Five Institute
Austin, TX12.2019
No Degree -
The University of Texas At Austin
Austin, TXNo Degree -
Angelina College
Lufkin, TXHigh School Diploma -
Huntington High School
Huntington, TX05.2015
Skills
- Providing Quality Client Experiences
- Advanced services and enhancements conversion
- Retail Sales
- Employee Coaching and Motivation
- Administration and Reporting
- Scheduling and Coordinating
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
Timeline
License Esthetician
Massage Envy (North Round Rock)
01.2021 - Current
Assistant General Manager
Massage Envy (South Round Rock)
02.2020 - 01.2021
Front Desk Associate
Massage Envy (North Round Rock)
07.2019 - 02.2020
Cosmetic Sales Associate - Edge Shop
Dillard's
12.2018 - 04.2019
Retail Operations Manager
Ulta Beauty
04.2018 - 11.2018
Merchandise and Service Coordinator
Ulta Beauty
05.2017 - 04.2018
Prestige Beauty Advisor
Ulta Beauty
11.2016 - 05.2017
Student Manager
Kinsolving Dining Hall
08.2015 - 06.2017
IT Assistant
Goodwin-Lasiter-Strong
05.2015 - 01.2016
Certificate of Course Completion - Cosmetology - Esthetics
Avenue Five Institute
No Degree -
The University of Texas At Austin
No Degree -
Angelina College
High School Diploma -
Huntington High School
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