Taylor Cantrell
Summary
Hard Working shift lead manager handling fast-pace work directing team members and satisfying customers. Handles money and waste sheets along with serving customers needs. Dependable employee seeking opportunity to expand skills and contribute to company success. Currently working toward my undergraduate degree in Pre-Veterinary Science at The University of Findlay and would love to grow my learning.
Overview
4
4
years of professional experience
Work History
Shift Lead Manager
Dunkin'
09.2023 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Shift Lead Manager
Dunkin'
02.2020 - 08.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Sterilization Assistant
Crawford Orthodontics
05.2022 - 08.2022
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Inspected sterile package integrity prior to distribution.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Set appointments and made follow-up calls.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and sterilized instruments and materials for use by dentists.
Education
No Degree - Pre-Veterinary Medicine
The University of Findlay
Findlay, OH03.2027
High School Diploma -
Northmor High School
Galion, OH06.2023
High School Diploma -
Tri-Rivers Career Center
Marion, OH05.2023
Skills
- Team Motivation
- Operations Management
- Rules Enforcement
- Safety Compliance
- Instrument Sterilization
- Tray Organization
- Oral Impressions
- Equipment Sterilization
Timeline
Shift Lead Manager
Dunkin'
09.2023 - Current
Sterilization Assistant
Crawford Orthodontics
05.2022 - 08.2022
Shift Lead Manager
Dunkin'
02.2020 - 08.2023
No Degree - Pre-Veterinary Medicine
The University of Findlay
High School Diploma -
Northmor High School
High School Diploma -
Tri-Rivers Career Center
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