TAYLOR Sausele
Customer Service
NY
Summary
Gratitude for the opportunity to connect with others and contribute positively to their journeys. Each experience provides valuable lessons that shape a commitment to fostering meaningful relationships. A drive to enhance the lives of others brings a profound sense of accomplishment and purpose. Embracing new experiences daily fuels personal and professional growth, ensuring continuous development in every endeavor.
Overview
13
13
years of professional experience
Work History
Wellness Advisor
Sunnyside
Huntington, NY
01.2024 - Current
- Utilized strong interpersonal skills to build lasting relationships with clients, ensuring repeat business and referral opportunities.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Mentored new hires on company policies, products/services offerings, POS system navigation as well as effective selling methodologies.
Flight Attendant
PSA Airlines
Charlotte, NC
06.2022 - 12.2023
- Enhanced passenger satisfaction by providing exceptional inflight service and anticipating individual needs.
- Collaborated with cross-functional teams to enhance overall flight experience for passengers while maintaining strict safety standards.
- Delivered accurate in-flight announcements, keeping passengers informed about flight progress and safety guidelines.
- Managed inventory of onboard supplies, ensuring adequate stock levels for uninterrupted service delivery during flights.
- Assisted passengers with special needs or medical conditions, ensuring their comfort during flights.
- Participated in regular training sessions to stay current on industry regulations, safety protocols, and customer service techniques.
Supervisor
GrowHealthy
West Palm Beach, Florida
04.2020 - 03.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked effectively in fast-paced environments.
- Managed daily operations, including opening/closing duties, cash handling, and monitoring employee performance.
- Strengthened loss prevention efforts by adhering to proper inventory procedures and reporting discrepancies.
- Learned and adapted quickly to new technology and software applications.
Operations Team Member
Victoria's Secret & PINK
Palm Beach Gardens, Florida
11.2019 - 09.2020
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed mannequin styling, ensuring alignment with company branding guidelines.
- Assisted customers with product selection, using expert knowledge of current trends and inventory availability.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Victoria's Secret & PINK
Garden City, NY
09.2018 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Associates Degree - Liberal Arts and Sciences
Suffolk County Community College
Selden, NY05.2019
Skills
Proactive work ethic
Customer-focused approach
Active listening
Relationship building
Communicate effective guidance
Money handling
Complaint resolution
Dependable and responsible
Collaborative teamwork
Computer skills
Product knowledge
Friendly, positive attitude
Timeline
Wellness Advisor
Sunnyside
01.2024 - Current
Flight Attendant
PSA Airlines
06.2022 - 12.2023
Supervisor
GrowHealthy
04.2020 - 03.2022
Operations Team Member
Victoria's Secret & PINK
11.2019 - 09.2020
Sales Associate
Victoria's Secret & PINK
09.2018 - 09.2019
Associates Degree - Liberal Arts and Sciences
Suffolk County Community College