TAYLOR CAPO
Customer Service
Saint James,NY
Summary
Gratitude for the opportunity to connect with others and contribute positively to their journeys. Each experience provides valuable lessons that shape a commitment to fostering meaningful relationships. A drive to enhance the lives of others brings a profound sense of accomplishment and purpose. Embracing new experiences daily fuels personal and professional growth, ensuring continuous development in every endeavor.
Overview
7
7
years of professional experience
Work History
Wellness Advisor
Sunnyside
Huntington, NY
01.2024 - Current
- Utilized strong interpersonal skills to build lasting relationships with clients, ensuring repeat business and referral opportunities.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Mentored new hires on company policies, products/services offerings, POS system navigation as well as effective selling methodologies.
Flight Attendant
PSA Airlines
Charlotte, NC
06.2022 - 12.2023
- Enhanced passenger satisfaction by providing exceptional inflight service and anticipating individual needs.
- Collaborated with cross-functional teams to enhance overall flight experience for passengers while maintaining strict safety standards.
- Delivered accurate in-flight announcements, keeping passengers informed about flight progress and safety guidelines.
- Managed inventory of onboard supplies, ensuring adequate stock levels for uninterrupted service delivery during flights.
- Assisted passengers with special needs or medical conditions, ensuring their comfort during flights.
- Participated in regular training sessions to stay current on industry regulations, safety protocols, and customer service techniques.
Supervisor
GrowHealthy
West Palm Beach, Florida
04.2020 - 03.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked effectively in fast-paced environments.
- Managed daily operations, including opening/closing duties, cash handling, and monitoring employee performance.
- Strengthened loss prevention efforts by adhering to proper inventory procedures and reporting discrepancies.
- Learned and adapted quickly to new technology and software applications.
Operations Team Member
Victoria's Secret & PINK
Palm Beach Gardens, Florida
11.2019 - 09.2020
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed time efficiently in order to complete all tasks within deadlines.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed mannequin styling, ensuring alignment with company branding guidelines.
- Assisted customers with product selection, using expert knowledge of current trends and inventory availability.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Associate
Victoria's Secret & PINK
Garden City, NY
09.2018 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Associates Degree - Liberal Arts and Sciences
Suffolk County Community College
Selden, NY05.2019
Skills
- Proactive work ethic
- Customer-focused approach
- Active listening
- Relationship building
- Communicate effective guidance
- Money handling
- Complaint resolution
- Dependable and responsible
- Collaborative teamwork
- Computer skills
- Product knowledge
- Friendly, positive attitude
Timeline
Wellness Advisor
Sunnyside
01.2024 - Current
Flight Attendant
PSA Airlines
06.2022 - 12.2023
Supervisor
GrowHealthy
04.2020 - 03.2022
Operations Team Member
Victoria's Secret & PINK
11.2019 - 09.2020
Sales Associate
Victoria's Secret & PINK
09.2018 - 09.2019
Associates Degree - Liberal Arts and Sciences
Suffolk County Community College