Taylor Capps Hart
Poplar Bluff,Missouri
Summary
Accomplished Pharmacist with a proven track record at Key Drugs, enhancing patient care through expert medication dispensing and effective drug inventory management. Skilled in vaccination administration and renowned for exceptional customer service, I've significantly improved pharmacy efficiency and patient satisfaction. My dedication to continuous learning and quality improvement has fostered a supportive environment
for both staff and patients.
Knowledgeable [Desired Position]. Demonstrated expertise in medication management and patient counseling, contributing to improved patient outcomes. Proven ability to collaborate with healthcare teams and implement safe pharmaceutical practices. Pharmaceutical professional with solid background in medication management and patient care. Recognized for contributing to collaborative healthcare environments and achieving significant patient outcomes. Known for adaptability and reliability in dynamic settings, along with strong pharmacological knowledge and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacist
Key Drugs
05.2022 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
- Mentored and trained new pharmacists and pharmacy technicians, fostering a supportive work environment focused on professional growth.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Reduced medication errors within the pharmacy by developing and implementing a continuous quality improvement program.
- Assisted in the development of policies and procedures related to pharmacy operations, promoting compliance with legal regulations and best practices.
- Improved patient outcomes by providing comprehensive medication therapy management and counseling.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Enhanced pharmacy efficiency by implementing new workflow processes and inventory management systems.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services.
- Implemented medication therapy management programs, resulting in improved patient adherence to prescribed medications.
- Conducted thorough drug utilization reviews to identify potential drug interactions or contraindications, ensuring patient safety.
- Reconstituted oral liquids.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Closely monitored department performance metrics.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised and coached team of pharmacy technicians and trainees.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Performed technical processes required to dispense medications to patients.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Managed drug and supply inventories.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Counseled patients regarding proper intake of medications.
- Educated patients on proper medication use.
- Developed comprehensive drug information database, aiding in quick resolution of medication-related queries.
- Improved pharmacy efficiency with implementation of innovative inventory management system, reducing waste and ensuring medication availability.
- Strengthened community health, delivering informative presentations on medication safety and disease prevention.
- Achieved significant cost savings by negotiating better prices with drug suppliers without compromising on medication quality.
- Enhanced patient safety by accurately dispensing and reviewing over thousands of prescriptions, ensuring adherence to legal and ethical guidelines.
- Streamlined prescription refill process to enhance patient convenience and adherence to medication regimens.
- Reduced medication errors through rigorous adherence to pharmacy protocols and continuous staff training.
- Conducted comprehensive medication therapy management sessions, optimizing patient outcomes through personalized care plans.
- Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
- Conducted regular reviews of pharmacy operations, identifying and addressing areas for improvement in workflow and patient service.
- Enhanced patient compliance with complex medication regimens through personalized counseling and follow-up.
- Collaborated with healthcare providers to clarify prescription orders, ensuring accurate and timely medication dispensing.
- Supported chronic disease patients by providing medication synchronization services, improving therapeutic outcomes.
- Led team of pharmacy technicians, fostering environment of learning and excellence in customer service.
- Implemented digital prescription service, increasing accessibility for remote and mobility-impaired patients.
- Mentored pharmacy students and interns, contributing to development of future healthcare professionals.
- Provided critical support during public health emergencies, ensuring uninterrupted access to essential medications.
- Facilitated community health screenings, raising awareness and early detection of common diseases.
- Enhanced patient understanding of medication usage and potential side effects with clear, empathetic communication.
- Initiated medication recycling program, contributing to environmental sustainability and community health.
- Increased immunization rates in the community by administering vaccinations during flu season.
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
Student Pharmacist Intern
Gateway Apothecary
04.2016 - 04.2022
- Reduced medication errors by conducting thorough medication reviews and verifying patient understanding of their drug regimens.
- Enhanced pharmacy efficiency by assisting in managing inventory, restocking shelves, and organizing medications.
- Supported team members by preparing IV admixtures, compounding medications, and maintaining a clean work environment.
- Assisted pharmacists in monitoring drug therapy regimens for therapeutic appropriateness and potential interactions.
- Improved patient outcomes by accurately filling prescriptions and providing medication counseling.
- Participated in interdisciplinary care teams to review patient cases, contributing to comprehensive healthcare solutions.
- Contributed to community outreach initiatives through participation in health fairs and educational events promoting medication adherence and wellness practices.
- Collaborated with pharmacists to develop customized medication plans for patients with complex medical conditions.
- Adhered to strict confidentiality standards when handling sensitive patient information to maintain privacy compliance.
- Educated patients on the proper use of inhalers, glucometers, and other medical devices to ensure optimal treatment outcomes.
- Promoted cost-effective therapies by recommending generic alternatives or suggesting medication therapy changes when applicable.
- Streamlined prescription processing by efficiently entering data into the pharmacy management system.
- Ensured patient safety through diligent verification of medication dosages and interactions before dispensing prescriptions.
- Kept current with industry developments through regular attendance at conferences, workshops, and continuing education programs.
- Worked closely with healthcare providers to optimize medication therapy management and improve overall patient care.
- Facilitated smooth pharmacy operations by answering phones, managing cash registers, and performing clerical tasks as needed.
- Maintained accurate patient records by updating profiles with new medications, allergies, and pertinent health information.
- Assisted customers in selecting appropriate over-the-counter products for their needs, resulting in increased customer satisfaction.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Provided friendly customer service at drop-off and pick-up counters.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Used pharmacy software to enter prescription and insurance information.
- Counseled patients on new medications and OTC products.
- Monitored inventory levels and notified pharmacist of items requiring reorder.
- Followed department policies, procedures and best practices for pharmacy operations.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
- Educated patients on proper medication use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Managed drug and supply inventories.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
- Performed technical processes required to dispense medications to patients.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Reconstituted oral liquids.
- Monitored medication dispensing machines within hospital pharmacy to make supplies readily available to clinical staff.
- Closely monitored department performance metrics.
- Developed strong relationships with patients by providing empathetic support during medication consultations.
Pharmacy Technician
Key Drugs
04.2014 - 04.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Assisted in management of prescription deliveries, improving patient convenience.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Utilized pharmacy management software to process prescriptions efficiently.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Streamlined drug distribution processes, reducing wait times for patients.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Resolved third-party billing, computer system and customer service issues.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Developed patient education materials on medication management, contributing to community health awareness.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Education
Doctorate of Pharmacy -
St. Louis College of Pharmacy
St Louis, MO05-2022
Bachelors of Pharmaceutical Sciences -
St. Louis College of Pharmacy
St Louis, MO05-2018
Skills
- Customer Service and Communication Skills
- Prescription Verification
- Drug Inventory Management
- Medication Dispensing
- Vaccination Administration
Certification
- Basic Life Support for Healthcare Providers – American Heart Association or Red Cross.
- Medication Therapy Services - American Pharmacists Association.
- Immunization Certification - American Pharmacists Association.
Timeline
Pharmacist
Key Drugs
05.2022 - Current
Student Pharmacist Intern
Gateway Apothecary
04.2016 - 04.2022
Pharmacy Technician
Key Drugs
04.2014 - 04.2016
Doctorate of Pharmacy -
St. Louis College of Pharmacy
Bachelors of Pharmaceutical Sciences -
St. Louis College of Pharmacy
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